Vivian Sosa

• I have been with Hilldrup United Vanlines since my husband started as an owner operator.

• Worked closely with coordinators and dispatch to assure streamlined communication.

• I plan out all of my husband’s (driver) routes and dates.

• All paperwork is requested and completed by me.

• I coordinate all labor around the country for each job.

• I have all contact with the customers from start to finish of every job. I assure complete customer satisfaction by maintaining open access communication.

• I am very experienced in the drivers side of the operation.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Working close with store and department managers to assure product placement for optimal sales.
• Worked in multiple Publix locations around central Florida as well as small businesses to keep the Boars Head brand at its highest standards.
• Kept up on constant training within our accounts to assure quality within the associate-customer level.
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