Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vivian Soto

Harker Heights

Summary

Friendly and dedicated professional with over 10 years of customer service experience, known for delivering excellent support and maintaining strong client relationships. A fast learner with a strong work ethic, skilled at adapting quickly to new systems and procedures. Proven ability to stay organized, handle multiple tasks efficiently, and communicate clearly in high-pressure environments. Committed to contributing positively to team success and ensuring customer satisfaction.

Overview

11
11
years of professional experience

Work History

Office Dispatcher

Heart of Texas Landscape & Irrigation
05.2022 - 04.2025
  • Assisted customers via telephone, email, and online requests.
  • Handled daily heavy flow of paperwork.
  • Efficiently created/processed invoices and maintained up-to-date systems.
  • Processed vendor and customer payments.
  • Developed a reputation as an efficient customer service provider with high levels of accuracy.
  • Maintained customized services to existing clients to ensure client retention.
  • Relayed work orders, messages, or other information to the appropriate department.
  • Willingly handled conflict resolutions and mediation with customers.

Accounts Payable

A & B Roadside Service
08.2018 - 08.2021
  • Verified details of transaction, including funds available and total account balances.
  • Opened and assigned new vendor accounts.
  • Efficiently processed vendor invoices and maintained up-to-date systems.
  • Processed vendor payments.

CSS 3

Scott & White Healthcare
02.2016 - 08.2018
  • Scheduled healthcare appointments based on patient and clinics needs request in accordance with all policies and procedures.
  • Identified and resolved discrepancies or missing information and accurately entered data into the electronic medical record system.
  • Verified insurance coverage or determined patient self-pay responsibility and provided cost information.
  • Created and sent clerical and clinical patient related messages to administrative and provider staff.

Assistant Manager

Sonic Drive In
06.2014 - 11.2015
  • Provided support to managers by, opening and closing the store in a timely fashion, performing Manager/Assistant Manager functions in the absence of Manager/Assistant Manager, and training of new staff.
  • I was responsible for the daily activities of running a fast-food restaurant: fast, accurate service, safe food, daily deposits, daily preventive maintenance, and continual employee training.

Education

High School Diploma - undefined

DPCA
05.2010

Skills

  • Great customer service and communication skills
  • Fast learner, and open minded to learning new things
  • Career oriented, and friendly
  • Computer literacy
  • Problem solving
  • Conflict resolution
  • Multitasking

Timeline

Office Dispatcher

Heart of Texas Landscape & Irrigation
05.2022 - 04.2025

Accounts Payable

A & B Roadside Service
08.2018 - 08.2021

CSS 3

Scott & White Healthcare
02.2016 - 08.2018

Assistant Manager

Sonic Drive In
06.2014 - 11.2015

High School Diploma - undefined

DPCA

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