Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Vivian Sun

Sarasota

Summary

Enterprise Data and AI transformation leader with 20+ years of global experience in architecting and executing large-scale data analytics and AI projects. Expertise in guiding cross-functional teams to translate executive strategies into actionable results, driving significant business value. Recognized for fostering collaboration and delivering measurable outcomes through data-driven solutions. Proven track record in leading enterprise-level Data and AI innovation initiatives.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Senior Director, Data & AI

Jabil Inc.
Saint Petersburg
05.2020 - Current
  • Define and execute Jabil’s enterprise-wide data and AI strategy, ensuring alignment with corporate goals and measurable business value delivery.
  • Oversee Data Governance and Data Management activities and Champion organizational change management in building data literacy and communications.
  • Lead the integration and optimization of all enterprise data platforms, driving data accessibility, reusability, and visibility to enable advanced analytics and AI transformation.
  • Chair a cross-functional Data & AI Council—setting strategic vision, policy, and operating models to elevate organizational maturity in data, analytics, and AI.
  • Collaborate with the C-suite, business leaders, and technology partners to prioritize and deliver transformative data and AI investments.
  • Drive organization-wide data literacy, upskilling, and adoption of advanced analytics, embedding a data-driven and AI-enabled culture throughout Jabil.
  • Built and scaled a single global enterprise data lakehouse, consolidating multiple legacy and business-specific platforms into a unified 600TB environment—eliminating silos, maximizing reuse, and supporting 100+ data products for all business functions.
  • Led cross-domain data consolidation initiatives (manufacturing, supply chain, commercial, R&D), achieving rapid, organization-wide access and improved data agility.
  • Led the Data Analytics Center of Excellence (CoE), leveraging both Power BI and Amazon Quicksight to provide advanced reporting and visualization capabilities worldwide.
  • Directed the development and deployment of corporate-wide dashboards that serve management and operational needs at multiple levels and across different countries.
  • Delivered cross-functional analytics and reports, enabling comprehensive end-to-end business insights for leadership and operational teams—empowering data-driven decision-making and optimizing business performance.
  • Established and chaired the Data & Analytics CoE as a central hub for analytical standards, innovation, and enterprise enablement.
  • Designed and implemented robust data governance policies, enabling business teams to establish governance operating models while maintaining data quality, privacy, and compliance.
  • Accelerated data project delivery—reducing time-to-deployment from months to days—by leveraging platform consolidation, reusable data assets, and automation.
  • Proliferated AI solutions from MVP to over 40 manufacturing plants and 1,500+ use cases within a year, generating over $10 million in cost savings and major operational efficiencies.
  • Successfully completed and deployed over 10 major, multiyear machine learning initiatives across functional teams, resulting in significant improvements in process optimization and more accurate business decision-making.
  • Led the development of Jabil’s proprietary AI computer vision platform and advanced algorithms tailored for manufacturing needs—significantly improving quality inspection accuracy, process optimization, and scrap reduction.
  • Led successful in-house R&D for computer vision and process optimization, resulting in two awarded AI patents.
  • Built and empowered global AI R&D and data science teams to deliver predictive and prescriptive analytics for critical business outcomes.
  • Developed an enterprise chatbot platform with external partners, enabling thousands of engineers and operators to access and apply knowledge instantly.
  • Spearheaded agentic AI assistant and automation initiatives—streamlining business processes, achieving multi-million dollar cost savings, and targeting a 10x productivity improvement at enterprise scale.
  • Established Jabil’s AI Center of Excellence (CoE) to drive enterprise AI maturity by defining best practices, setting governance frameworks, and delivering high-impact AI use cases across the organization.
  • The AI CoE provides centralized access to AI tools, platforms, and methodologies, fostering consistency, scalability, and accelerated adoption of AI solutions.
  • The CoE consists of globally distributed AI R&D, AI delivery, and application development teams, enabling collaborative innovation and rapid deployment of AI capabilities across the enterprise.
  • Led the CoE in establishing standards and guidelines for AI development, deployment, and responsible use, ensuring business alignment and compliance.
  • Enabled cross-functional collaboration and acted as an enterprise hub for identifying strategic AI opportunities and sharing knowledge and capabilities.
  • Prioritized high-ROI use cases, supported rapid prototyping, and promoted automation and reuse of AI assets.
  • Led a value-first approach by collaborating closely with business and operations leaders globally to deeply understand strategy, identify high-ROI AI opportunities, and ensure every solution directly contributed to measurable business outcomes.
  • Earned recognition as the trusted advisor and “go-to” leader for data and AI, partnering hand-in-hand with teams to turn strategy into tangible results.
  • Built and chaired Jabil’s cross-functional Data & AI Council, comprised of senior executives across functions, to direct strategy, governance, and policy for enterprise data and AI.
  • Developed operating models and roadmaps to continuously raise organizational maturity and ensure direction and accountability for all transformational initiatives.
  • Partnered with HR, compliance, and comms teams to launch data and AI literacy programs; advocated Responsible AI and continual upskilling and culture change across Jabil.
  • Actively contributed to the external data and AI community, sharing insights at major industry events and building partnerships with academia and technology leaders to keep Jabil at the forefront of digital transformation.

Senior Manager, IT Outsourcing Enterprise Services

HP Corp
Shanghai
12.2011 - 08.2015
  • Led China End User Services with direct oversight of 40 managers and indirect management of 400+ professionals, including Account Delivery Executives, Client Capability Leaders, Operations Leaders, Project/Program Managers, and Engineers.
  • Provided strategic and operational management support across 10 local and 20 global client accounts, partnering closely with account leaders to ensure delivery excellence and customer satisfaction.
  • Managed a USD 13 million annual budget, delivering 15% cost savings through productivity improvements and job consolidation initiatives.
  • Directed vendor management and procurement activities, achieving consistent year-over-year cost reductions.
  • Implemented quality and excellence programs, resulting in improved SLAs and reduced incident rates across China operations.
  • Collaborated with offshore delivery centers to expand capabilities efficiently.
  • Deployed global best practices and standards for End User Services in the Asia Pacific Japan region.
  • Led top talent development and succession programs, advancing regional capability and building a robust leadership pipeline.

Business Strategy & Operations Program Manager – Asia Pacific

IBM Global Services
Shanghai
01.2006 - 01.2011
  • Led productivity improvement and organizational transformation programs across Asia Pacific, focusing on delivery excellence and quality enhancement.
  • Deployed IBM Global Delivery Framework for Singapore and Thailand, achieving notable productivity and quality improvements for both onshore and offshore teams (400+ resources).
  • Managed regional program managers and standardized metrics across 30+ delivery centers, driving contract productivity and best practice adoption regionally.
  • Served as Project Executive Team Leader in IBM Great China Group, overseeing 20+ DPEs managing 30+ client accounts, driving growth in IT Governance, Data Center, End User, Network, and Application Services.
  • Led transition and transformation for large clients, ensuring seamless service transfer for thousands of end users across multiple technologies and locations.
  • Chaired development programs to further team capability, with high certification rates in PMP and ITIL.
  • Built strong executive partnerships with client CIOs, consistently achieving top-tier customer satisfaction and exceeding delivery targets.

Project Manager, Information & Technology Dept.

Industrial Commercial Bank of China (Asia)
Hong Kong SAR
01.2002 - 01.2006
  • Managed end-to-end delivery of critical banking applications (stock trading, eBanking), consistently delivering projects on time and within budget.
  • Advised business leaders in IT strategy and project selection, leading to optimal resource allocation and performance.
  • Directed major integration projects post-merger and acquisition, achieving successful IT and business alignment within tight schedules and constrained budgets.

Project Manager, Network Service Delivery Tower

IBM Global Services
Philadelphia
01.1999 - 01.2002
  • Led the re-engineering of major network infrastructure projects for government and Fortune 500 clients, ensuring projects met stringent technical and business requirements.
  • Worked collaboratively with sales for account growth and project profitability.
  • Deployed innovative network monitoring solutions for large pharmaceutical clients, enhancing assurance of service quality and operational reliability.

Education

Master of Science - Telecommunications

University of Pennsylvania
Philadelphia, PA
06-2001

Bachelor of Science - Finance

University of Pennsylvania
Philadelphia, PA
06-1999

Bachelor of Science - Computer Science

University of Pennsylvania
Philadelphia, PA
06-1999

Skills

  • Data and AI strategy
  • Organizational Transformation and Change Management
  • Data and AI governance
  • Data management and operational excellence
  • AI transformation and innovation
  • Cross-functional leadership
  • Cross-cultural and global leadership

Affiliations

1. Speaker at prominent Data & AI conferences including AWS ReInvent, NVIDIA GTC, Semicon West.

2. Interviewee in media including Tampa Bay Times.

3. Panelist and speaker at education institutions including University of Pennsylvania and Northwestern University

Certification

1. Certified ITIL Practitioner

2. PMI Project Management Certification

References

References available upon request.

Timeline

Senior Director, Data & AI

Jabil Inc.
05.2020 - Current

Senior Manager, IT Outsourcing Enterprise Services

HP Corp
12.2011 - 08.2015

Business Strategy & Operations Program Manager – Asia Pacific

IBM Global Services
01.2006 - 01.2011

Project Manager, Information & Technology Dept.

Industrial Commercial Bank of China (Asia)
01.2002 - 01.2006

Project Manager, Network Service Delivery Tower

IBM Global Services
01.1999 - 01.2002

Master of Science - Telecommunications

University of Pennsylvania

Bachelor of Science - Finance

University of Pennsylvania

Bachelor of Science - Computer Science

University of Pennsylvania

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