Vivian Thorpe
Paterson,NJ
Summary
Dynamic job coach with a strong focus on client advocacy, resume writing, and interview preparation. Proven ability to enhance job search skills and facilitate successful placements. Compassionate Job Coach known for high productivity and efficient task completion. Possess specialized skills in career counseling, resume building, and interview preparation techniques. Excel in communication, empathy, and motivational strategies to guide clients toward achieving employment goals. Committed to leveraging these skills to support job seekers in navigating the job market successfully.
Overview
37
37
years of professional experience
Work History
Job Coach
APL Assoicates
Cranbury, New Jersey
04.2025 - Current
- Assisted clients in developing job search skills and strategies.
- Facilitated workshops on resume writing and interview preparation.
- Coordinated job placements with local employers for client opportunities.
- Supported clients in identifying personal strengths and career goals.
- Monitored client progress and provided ongoing feedback during job searches.
- Collaborated with community organizations to expand employment resources.
- Conducted one-on-one coaching sessions to enhance client confidence.
- Traveled to work locations to provide hands-on training, direct supervision, and support to participants.
- Engaged individuals receive support through coaching, feedback, and skills development exercises.
- Coached clients on appropriate workplace behavior and expectations.
- Assisted participants in achieving the highest level of independent functioning while receiving services.
- Monitored client's performance in the workplace by conducting follow-up visits with employers or supervisors.
- Gathered work behaviors and productivity data to fulfill reporting requirements.
- Implemented strategies to foster clients' abilities, increasing independence across settings.
- Identified barriers that prevent individuals from securing employment or advancing their careers.
- Maintained accurate records of services provided to each client, including progress notes and case histories.
- Worked with individuals to complete application documents for relevant vocations.
- Participated in training sessions related to job coaching best practices.
- Provided support during the transition from unemployment or underemployment to full-time employment.
Site Director
KinderCare Learning Centers
Lake Oswego, Oregon
09.2023 - 07.2025
- Managed daily operations and ensured compliance with licensing requirements.
- Developed and implemented engaging curriculum for children's learning activities.
- Coordinated staff schedules to maintain adequate classroom coverage.
- Trained new educators on policies, procedures, and best practices in early education.
- Fostered strong relationships with families to support children's development needs.
- Oversaw safety protocols and maintained a secure learning environment for children.
- Conducted regular assessments of educational programs to ensure quality and effectiveness.
Patient Access Representative
New Bridge Medical Center
Paramus, New Jersey
09.2023 - 10.2024
- Scheduled patient appointments using electronic health record systems.
- Verified patient insurance information to ensure accurate billing.
- Assisted patients with registration and check-in processes efficiently.
- Educated patients on the necessary documentation for services received.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained confidentiality of patient records in compliance with regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at thetime of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at thetime of service.
- Explained various admission forms and policies, acquiring signatures for consent.
Case Manager
Avanced Housing
Paramus, New Jersey
07.2023 - 07.2024
- Coordinated client assessments to identify needs and develop service plans.
- Monitored client progress and adjusted plans as necessary for optimal support.
- Facilitated communication between clients and service providers for effective care.
- Educated clients on available resources and services within the community.
- Documented case notes and maintained accurate records in case management software.
- Advocated for clients' rights and needs within various service systems.
- Collaborated with multidisciplinary teams to enhance client care strategies.
- Conducted regular follow-ups to ensure continuity of services and support.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services, and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers, and governmental agencies.
- Provided referrals to appropriate health care providers or other community resources.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Compiled reports on cases and submitted them to supervisors as required.
- Conducted home visits to assess the safety of living environments for clients.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Educated clients about mental health conditions, medications and self-care techniques.
Mental Health Technician
st joseph university medical center
Paterson, New Jersey
10.2021 - 07.2023
- Monitored patient behavior, and reported changes to the nursing staff.
- Assisted in implementing treatment plans under the supervision of healthcare professionals.
- Supported patients with daily living activities and personal hygiene tasks.
- Documented patient interactions and maintained accurate medical records.
- Facilitated group therapy sessions to encourage communication among patients
- Maintained a safe and therapeutic environment for all patients.
- Collaborated with interdisciplinary teams to enhance patient care strategies.
rehabilitation clinician
Greystone Park Psychiatric Hospital
Morris Plains, New Jersey
11.1988 - 09.2020
- Conducted patient assessments and developed individualized treatment plans.
- Collaborated with interdisciplinary teams to ensure comprehensive patient care.
- Facilitated group therapy sessions to promote social skills and emotional support.
- Monitored patient progress and adjusted treatment strategies as needed.
- Implemented crisis intervention techniques during critical situations.
- Documented patient interactions and maintained accurate medical records.
- Educated patients and families on mental health resources and coping strategies.
- Participated in ongoing training to enhance clinical skills and knowledge base.
- Educated patients on symptoms, root issues, and appropriate treatment expectations.
- Collaborated with multidisciplinary team members to coordinate care for clients.
- Coordinated referrals with external providers when needed for additional services.
- Developed and implemented individualized treatment plans to meet the needs of clients.
- Participated in weekly case conferences with other clinicians to discuss the progress of clients' treatment plans.
- Maintained accurate client records and documentation according to agency policy and procedures.
- Engaged in ethical decision-making processes when determining the best course of action for clients.
- Performed risk assessment evaluations for suicidal or homicidal ideation among clients.
- Facilitated group therapy sessions focused on various topics such as coping skills, anger management, and grief counseling.
- Conducted initial assessments, including mental status exams, to determine the appropriate level of care for clients.
Education
Associate of Arts -
Eastern Gateway Community College
Steubenville, OH06-2021
Skills
- Interview preparation
- Job placement
- Resume writing
- Client advocacy
- Case management
- Client assessment
- Crisis intervention
- Effective communication
- Relationship building
- Problem solving
- Team collaboration
Timeline
Job Coach
APL Assoicates
04.2025 - Current
Site Director
KinderCare Learning Centers
09.2023 - 07.2025
Patient Access Representative
New Bridge Medical Center
09.2023 - 10.2024
Case Manager
Avanced Housing
07.2023 - 07.2024
Mental Health Technician
st joseph university medical center
10.2021 - 07.2023
rehabilitation clinician
Greystone Park Psychiatric Hospital
11.1988 - 09.2020
Associate of Arts -
Eastern Gateway Community College
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