Vivian Torres
Levittown,PA
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty, particularly at Conduent Call Center. Skilled in active listening and critical thinking, adept at resolving high-stress situations and disputes. Demonstrated ability to improve team efficiency and achieve objectives, contributing to superior service delivery and problem resolution.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Conduent Call Center
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Online Filler and Delivery
Walmart
12.2021 - 01.2023
- Assisted in various tasks to support team objectives.
- Collaborated effectively with colleagues to enhance efficiency.
- Completed assigned duties on time, ensuring smooth operations.
- Improved workflow by organizing and prioritizing tasks.
- Contributed to achieving team goals through dedicated support.
Customer Service Representative
International SOS
09.2018 - 12.2020
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
GED -
Newburgh Free Academy
Newburgh, NY01-1993
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Conduent Call Center
09.2023 - Current
Online Filler and Delivery
Walmart
12.2021 - 01.2023
Customer Service Representative
International SOS
09.2018 - 12.2020
GED -
Newburgh Free Academy
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