Vivian Townsend
Dallas,TX
Summary
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Spectrum
Dallas, Texas
09.2023 - 02.2024
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Data Entry Clerk
Presbyterian Hospital
Dallas, TX
01.2022 - 04.2023
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Education
Bachelor of Arts - Mass Communication
University of Benin
Edo State Nigeria 02-2015
Skills
- Adherence To High Customer Service Standards
- Problem Resolution
- Customer Success Management
- Customer Service Excellence
- Data Entry
- Collaborative Team Player
- Tracking Complaints
- Excellent Problem-Solving Abilities
- Good Communication Skills
- Microsoft Office Expertise
Timeline
Customer Care Representative
Spectrum
09.2023 - 02.2024
Data Entry Clerk
Presbyterian Hospital
01.2022 - 04.2023
Bachelor of Arts - Mass Communication
University of Benin
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