Vivian Tran
Dunwoody,GA
Summary
Compassionate healthcare professional with over 6 years of experience, including 3 years in a clinical setting and a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
MEDICAL ASSISTANT
DERMATOLOGY CONSULTANTS
Atlanta, GA
12.2023 - Current
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Ensured patient safety and comfort during examinations, effectively addressing concerns, and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visit.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories and medications.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
MEDICAL RECEPTIONIST
SUPER DERMATOLOGY
Conyers, GA
09.2023 - 11.2023
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Managed patient scheduling, check-in, check-out, and payment processing to enhance office workflow.
- Updated patient insurance, demographic, and health history records to ensure accuracy and compliance.
- Assisted patients in completing medical forms and documentation to facilitate efficient service delivery.
- Organized paperwork such as charts and reports for office and patient records.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying, and faxing documents.
MEDICAL ASSISTANT
VIRAL SOLUTIONS
Atlanta, GA
12.2021 - 04.2023
- Obtained patient medical history, symptoms, and allergies.
- Collected and documented patient medical information such as pulse rate and oxygen level.
- Documented vital signs and health history for patients.
- Directed patients to testing tent and prepared patient for testing.
- Fostered positive patient interactions through respectful and friendly communication with patients and staff.
- Sanitized and organized medical equipment and testing area to ensure safety and readiness for patient procedures.
- Handled and properly stored potentially contaminated nasal samples in designated biohazard containers to prevent sample compromise.
- Demonstrated success in meeting tight deadlines while working efficiently in a fast-paced medical setting.
BARISTA
KING KONG MILKTEA AND SMOOTHIE
McDonough, GA
08.2020 - 07.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Interacted with customers during peak times to foster a fun, positive atmosphere.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Controlled line and crowd with quick, efficient service.
- Studied and retained recipes for various beverages to ensure consistent quality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching in groups and in one-on-one scenarios.
- Scheduled and supervised barista workers to maintain and uphold store policies.
SELF SERVER
TRUETT'S GRILL
McDonough, GA
09.2018 - 08.2020
- Cultivated strong relationships with regular customers, enhancing loyalty and repeat business.
- Operated POS system for efficient order placement, bill management, and processing complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm, fostering positive customer experiences and encouraging excellent service.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Used slow periods to restock supplies such as ice, sauces, and utensils.
Education
Bachelor of Science - Health Sciences
CLAYTON STATE UNIVERSITY
Morrow, GA12-2026
ASSOCIATE OF SCIENCES -
CLAYTON STATE UNIVERSITY
Morrow, GA05-2020
Skills
- Procedure assistance
- Specimen processing
- Vital signs
- Infection control
- EMR management
- Data entry
- Care coordination
- Task prioritization
- Cleaning and organizing
- Flexibility and adaptability
- Patient relations
- Social perceptiveness
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Certification
- XTRAC Excimer Laser Certification
Timeline
MEDICAL ASSISTANT
DERMATOLOGY CONSULTANTS
12.2023 - Current
MEDICAL RECEPTIONIST
SUPER DERMATOLOGY
09.2023 - 11.2023
MEDICAL ASSISTANT
VIRAL SOLUTIONS
12.2021 - 04.2023
BARISTA
KING KONG MILKTEA AND SMOOTHIE
08.2020 - 07.2021
SELF SERVER
TRUETT'S GRILL
09.2018 - 08.2020
Bachelor of Science - Health Sciences
CLAYTON STATE UNIVERSITY
ASSOCIATE OF SCIENCES -
CLAYTON STATE UNIVERSITY