Summary
Overview
Work History
Education
Skills
Timeline
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Vivian Truesdell

Eugene,OR

Summary

I am seeking employment in the Sales Industry where i can best utilize my customer service skills and help facilitate client relations,as well as being committed to driving company growth. I have a proven ability to thrive in both independent and collaborative settings while fostering exceptional customer support. Eager to leverage my diverse skills in developing innovative solutions that enhance client satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Supervisor

Southwest Airlines
Eugene, OR
03.2023 - Current
  • Prepared daily activity reports and metrics detailing customer service issues encountered during shift.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through advanced off-site training.

Customer Service Representative

JC Penny Co
Eugene, OR
12.2018 - 02.2019
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Excelled in exceeding daily credit card application goals.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Cashier/Sales Associate

Staples
Eugene, OR
06.2017 - 11.2018
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Cultivated warm relationships with regular customers.
  • Used suggestive selling techniques to promote add-on sales.
  • Answered customers' questions and provided information on store procedures or policies.

Cashier/Cook/Server

Ollie's Ice Cream Parlor
Auckland, New Zealand
01.2015 - 12.2016
  • Operated cash register to process cash, check, and credit card transactions.
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Coordinated with suppliers to ensure timely delivery of fresh ingredients.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.

Education

GED -

Lane Community College
Eugene, OR
10.2017

Skills

  • Data entry & Computer Software
  • Leadership
  • Excellent English communication
  • Self-reliant
  • Hospitality
  • Exceptional organization
  • Detail-oriented
  • Fast learner
  • Problem-solving
  • Good time management
  • Collaborative mindset

Timeline

Customer Service Supervisor

Southwest Airlines
03.2023 - Current

Customer Service Representative

JC Penny Co
12.2018 - 02.2019

Cashier/Sales Associate

Staples
06.2017 - 11.2018

Cashier/Cook/Server

Ollie's Ice Cream Parlor
01.2015 - 12.2016

GED -

Lane Community College

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Vivian Truesdell