Vivian Vachon
Milton,N.H.
Summary
Dedicated Laboratory Phlebotomist with extensive experience at WDH/MGB, skilled in venipuncture and patient care. Proven track record of enhancing laboratory efficiency and patient comfort through effective communication and quality control measures. Adaptable team player committed to maintaining HIPAA compliance and improving specimen collection processes for optimal patient outcomes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Laboratory Phlebotomist
WDH/MGB
DOVER, N.H.
12.2021 - Current
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Processed laboratory specimens with precision to maintain integrity for accurate testing results.
- Maintained cleanliness and organization of laboratory equipment and workspaces, adhering to safety protocols.
- Collaborated with healthcare teams to streamline specimen collection processes and improve patient experience.
- Trained new staff on phlebotomy techniques, protocols, and laboratory procedures to enhance team efficiency.
- Monitored inventory levels of supplies, facilitating timely ordering to avoid disruptions in workflow.
- Implemented quality control measures during sample collection, contributing to consistency in laboratory operations.
- Engaged in continuous education on phlebotomy best practices, integrating updated techniques into daily routines.
- Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
- Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
- Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Increased accuracy of test results by carefully following established procedures for specimen collection and handling.
- Ensured proper identification of patients through diligent verification of personal information before each blood draw procedure.
- Contributed to a positive workplace culture by actively participating in team meetings, offering constructive feedback and suggestions for improvements, and providing support to colleagues as needed.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
- Reduced wait times for patients by quickly and efficiently completing phlebotomy tasks.
- Maintained a clean and safe work environment by adhering to strict sanitation protocols.
- Assisted in maintaining adequate inventory levels of phlebotomy supplies, preventing shortages that could disrupt workflow or compromise patient care quality.
- Consistently met high performance metrics related to puncture success rate, minimal discomfort experienced by patients, and the number of specimens collected per shift.
- Upheld rigorous standards for infection control, ensuring the safety of both patients and colleagues through consistent adherence to protective measures like glove use and hand hygiene practices.
- Continuously expanded knowledge of phlebotomy best practices through participation in ongoing training programs and workshops.
- Contributed to positive patient experiences by providing clear explanations of the phlebotomy process and addressing any concerns or questions proactively.
- Streamlined testing processes with proper centrifugation techniques, resulting in faster turnaround times for test results delivery to physicians.
- Ensured accurate test results by properly conducting quality control procedures on laboratory equipment and instruments.
- Strengthened interdepartmental communication by effectively collaborating with medical staff to address any concerns or discrepancies in test orders.
- Facilitated timely diagnosis and treatment by promptly delivering specimens to appropriate departments or external facilities.
- Supported optimal patient care by performing venipuncture using various techniques such as butterfly needles, straight needles, and fingerstick methods.
- Packaged and shipped specimens to central lab daily.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Conducted venipuncture and other CT procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Performed laboratory tests to assist physicians in diagnosis.
- Verified proper storage and transportation of specimens to laboratories.
- Verified patients' identification for proper sample collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Assisted in training and onboarding new phlebotomists.
- Monitored supply levels and placed orders for laboratory supplies.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Reviewed and processed requisitions for laboratory tests.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Provided guidance and support to laboratory personnel.
- Participated in quality assurance and competency assessment initiatives.
- Developed and implemented strategies to improve phlebotomy processes.
Phlebotomist
WDH
DOVER, N.H.
05.2007 - Current
Phlebotomist
Red Cross Blood Drive
Manchester, N.H.
06.2005 - 09.2007
Phlebotomist
PATH LAB
PORTSMOUTH, N.H.
01.2001 - 09.2005
- Processed and labeled specimens for laboratory analysis, ensuring compliance with regulatory standards.
- Performed venipuncture and capillary punctures, maintaining high accuracy in specimen collection.
- Collected blood samples following strict safety protocols to ensure patient care quality.
Education
No Degree - PHLEBOTOMY
NEW HAMPSHIRE TECHNICAL COLLEGE
Stratham, NH02-2001
Skills
- Order of draw
- Blood collection techniques
- HIPAA compliance
- Adaptable to change
- Geriatric phlebotomy
- Pediatric phlebotomy
- Medical terminology
- Capillary puncture
- Sample preparation
- Proper labeling
- Communication
- Venipuncture
- Patient care
- Sample and specimen collection
- Specimen labeling procedures
- Patient confidentiality
- Patient support
- Health and safety
- Data entry
- HIPAA
- Infection control
- Technical troubleshooting
- Staff management
- Quality control
- Patient preparation
- Paperwork processing
- Quality assurance
- Recording data
- Emergency response training
- Specimen preparation
- Patient assessment
- Health education
- Diagnostic testing
- Quality control guidelines
- Medical records management
- Medical records maintenance
- Regulatory compliance
- Sanitation and sterilization
- Specimen collection and storage
- Venipuncture and capillary puncture
- Blood collection
- Therapeutic phlebotomy
- Teamwork
- Problem-solving
- Multitasking Abilities
- Reliability
- Butterfly venipuncture
- Excellent communication
- HIPAA regulations
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Phlebotomy technician (PT)
Certification
- PT - Phlebotomy Technician
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Languages
English
Professional Working
Timeline
Laboratory Phlebotomist
WDH/MGB
12.2021 - Current
Phlebotomist
WDH
05.2007 - Current
Phlebotomist
Red Cross Blood Drive
06.2005 - 09.2007
Phlebotomist
PATH LAB
01.2001 - 09.2005
No Degree - PHLEBOTOMY
NEW HAMPSHIRE TECHNICAL COLLEGE