Vivian Valerio
Riverside,CA
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Steward
Student Recreation Center
Riverside, CA
10.2023 - Current
- Maintained a clean, safe, and organized work environment.
- Regularly assist patrons with any questions or concerns
- Walk around the facility to mandate policy and ensure patrons are safe
- Set up the facility for events
Manager
Ishine Beauty Head Spa
Westminster, CA
07.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
Office Assistant
EP Lending
Westminster, CA
01.2022 - 08.2022
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Facilitated communication within the office and with external partners.
Receptionist
JT Elegant
Westminster, CA
03.2021 - 06.2022
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Receptionist
New Edge Construction
Anaheim, CA
12.2020 - 03.2021
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Processed invoices and payments promptly.
Education
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06-2022
Bachelor of Science -
University of California, Riverside
Riverside, CASkills
- Scheduling
- Administrative Support
- Office Management
- Organization skills
- Multitasking and prioritization
- Verbal and written communication
- Time Management
- Tech-Savvy
Languages
Spanish
Professional
Timeline
Steward
Student Recreation Center
10.2023 - Current
Manager
Ishine Beauty Head Spa
07.2023 - Current
Office Assistant
EP Lending
01.2022 - 08.2022
Receptionist
JT Elegant
03.2021 - 06.2022
Receptionist
New Edge Construction
12.2020 - 03.2021
High School Diploma -
Fountain Valley High School
Bachelor of Science -
University of California, Riverside
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