Vivian Vargas
The Bronx,NY
Summary
Proactive PCA, Assistant Manager, Shift Lead Supervisor, and Lead Cashier with extensive experience in patient care, operational management, and customer service. Skilled in personal hygiene assistance, dementia care, inventory management, and staff training. Bringing exceptional care, strong leadership, and a commitment to exceeding service expectations.
Overview
10
10
years of professional experience
Work History
PCA
Nao Medical
05.2023 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
Assistant Manager
Mighty Quinn's Barbeque
07.2017 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented staff training programs to elevate service standards and knowledge.
Shift Lead Supervisor
Chopt
03.2015 - 02.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
- Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
Lead Cashier
Digg
01.2016 - 01.2017
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
Education
GED -
GED Program
New York Skills
- Personal Hygiene Assistance
- Behavioral Management
- Emotional Support
- Dementia Care
- HIPAA Compliance
- Medical terminology knowledge
Languages
Spanish
Native or Bilingual
Timeline
PCA
Nao Medical
05.2023 - Current
Assistant Manager
Mighty Quinn's Barbeque
07.2017 - 02.2023
Lead Cashier
Digg
01.2016 - 01.2017
Shift Lead Supervisor
Chopt
03.2015 - 02.2017
GED -
GED Program
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