Vivian Vazquez
Brandon,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics Inc.
05.2024 - Current
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Maintained compliance with all relevant industry regulations, minimizing risks associated with non-compliance penalties.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Connected customers with services based on individual needs and vendor capabilities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Front Office Manager
Success by Design
02.2023 - 05.2024
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Created, prepared, and delivered reports to various departments.
- Developed and enforced front office policies that ensured consistent and high-quality guest experience.
Front Desk Receptionist
Success By Design
02.2022 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Server/ To-Go Counter
Brooklyn Pizza Company
08.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Bachelor Of Science - Criminology
University of South Florida
Tampa, FLSkills
- Logistics Analysis
- Transportation Management
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Multitasking
- Organizational Skills
- Adaptability and Flexibility
- Self Motivation
- Goal Setting
- Inventory Management
- Product Sales
- Sales Techniques
- Lead prospecting
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
05.2024 - Current
Front Office Manager
Success by Design
02.2023 - 05.2024
Front Desk Receptionist
Success By Design
02.2022 - 02.2023
Server/ To-Go Counter
Brooklyn Pizza Company
08.2021 - 02.2022
Bachelor Of Science - Criminology
University of South Florida
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