Vivian Velasquez
Los Angeles,USA
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Universal Studios Hollywood
02.2024 - Current
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
- Collaborated with law enforcement agencies during investigations or incidents requiring their assistance
- Implemented access control measures by verifying identification credentials for individuals entering restricted areas
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
- Participated in ongoing training programs to stay updated on security protocols and techniques
- Identified potential security vulnerabilities or risks within the premises and recommended appropriate preventive measures
- Managed crowd control during special events or high-traffic periods while maintaining a calm environment for all attendees
Life Insurance Agent
Primerica
03.2025 - 12.2025
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Maintained high standards of customer service by building relationships with clients.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Generated leads through cold-calling, networking and other outreach methods.
- Monitored customer feedback and identified areas of improvement.
- Educated clients on insurance policies and procedures.
Stocking Lead
Walmart
01.2025 - 10.2025
- I managed and stocked merchandise in the backroom and on the sales floor. This involves tasks like unloading trailers, stocking shelves, organizing the backroom, and ensuring merchandise is properly displayed and available for customers
- Assisted customers with product selection based on their needs and preferences, resulting in increased customer satisfaction ratings
- Developed strong relationships with repeat customers through personalized interactions that fostered trust and loyalty
Shift Manager
Pizza Hut
09.2022 - 08.2025
- Led a team of employees, providing guidance and support to ensure efficient operations
- Increased customer satisfaction scores by implementation of new service protocols
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Increased team productivity by implementing new workflow processes and tools
- Maintained high standards of quality control to ensure customer satisfaction
- Managed daily operations, including scheduling, inventory management, and customer service
Education
High School Diploma -
SouthEast Senior Highschool
South Gate, CASkills
Retail sales
Educational talks
Community service projects for children
Computer literacy
Food handling
Data entry
Behavior management
Sales management
Host/hostess experience
Safe work practices
Outdoor work
Security
Stocking
Reading activities for children
Team motivation
Food Service
Typing
Sales
Supervising Experience
Fine dining experience
Leadership
Creative writing
Patience
Time management
Food Safety
Communication skills
Shift Management
Cleaning Experience
Phone Etiquette
Computer skills
Microsoft Outlook
Computer operation
Restaurant management
Active listening
Attention to detail
Store management
Patrolling
Restaurant experience
QuickBooks
Upselling
Loss prevention
Customer Service
Cashiering
Cash Handling
Certification
- Driver's License
- ServSafe, 2029-03-01
- Guard Card, 2025-10-01, 2027-10-01
Languages
English
Spanish
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Availability: Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Life Insurance Agent
Primerica
03.2025 - 12.2025
Stocking Lead
Walmart
01.2025 - 10.2025
Security Officer
Universal Studios Hollywood
02.2024 - Current
Shift Manager
Pizza Hut
09.2022 - 08.2025
High School Diploma -
SouthEast Senior Highschool