Vivian Velez
East Orange
Summary
Dynamic medical receptionist with proven expertise at NJPNI in enhancing patient satisfaction through efficient front desk operations and exceptional customer service. Skilled and adept at building strong patient and work relationships, I consistently contributed to a welcoming atmosphere while ensuring compliance with HIPAA regulations.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
NJPNI
08.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Sales
Zales
10.2022 - 01.2023
- Enhanced sales performance through the development of effective sales strategies and comprehensive product knowledge.
- Boosted local sales by developing and implementing effective sales strategies.
- Implemented effective sales strategies to meet and exceed quarterly sales targets consistently.
- Consistently met or exceeded quarterly sales targets by executing effective sales strategies.
- Increased sales revenue by implementing effective sales strategies and fostering strong customer relationships.
Photographer
Picture People
04.2021 - 12.2022
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
Scheduler
Kessler Rehabilitation Center
03.2013 - 04.2014
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
Secretary
24/ Seven Contracting Corp
09.2011 - 02.2013
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
High School Diploma -
East Side High School
Newark, NJ06-2007
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Patient registration
- HIPAA compliance
- Payment collection
- Reminder calls
- Referral verification
- Documentation
- Mail management
- Inventory oversight
- Typing and filing
- Customer service
- Problem-solving
- Computer proficiency
- Critical thinking
- Organization and time management
- Adaptable and flexible
- Administrative support
- Relationship building
Languages
Spanish
Limited Working
Timeline
Medical Receptionist
NJPNI
08.2023 - Current
Sales
Zales
10.2022 - 01.2023
Photographer
Picture People
04.2021 - 12.2022
Scheduler
Kessler Rehabilitation Center
03.2013 - 04.2014
Secretary
24/ Seven Contracting Corp
09.2011 - 02.2013
High School Diploma -
East Side High School
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