Vivian Walker-Lawson

Work History

Accountemps

03.1989 - Current

Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Stayed current on company offerings and industry trends.
Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
Recorded accurate and efficient records in customer database.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

03.2009 - 03.2020

Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Demonstrated leadership skills in managing projects from concept to completion.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Provided professional services and support in a dynamic work environment.
Managed time efficiently in order to complete all tasks within deadlines.
Resolved problems, improved operations and provided exceptional service.
Developed strong communication and organizational skills through working on group projects.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Accounting Aid Society

03.1999 - 03.2009

Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources.
Developed persuasive case statements using data-driven evidence to demonstrate impact and need for support from funders.
Generated monthly grant writing activities reports and submitted documentation to director to promote funding program transparency.
Organized material to research and complete writing tasks.
Collected information on existing programs to demonstrate cohesive and sustainable organization to funders.
Ensured accuracy in financial reporting by working closely with finance staff to develop budgets for grant proposals and reports.
Obtained pertinent organizational financial reports and other data to support grant applications and funding proposals.

Michigan Bell Telephon Company

04.1985 - 03.1989

Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Handled customer complaints and inquiries.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
Updated account information to maintain customer records.

S.S.Kresge Company

03.1974 - 04.1985

Developed and implemented policy and procedure updates to improve workflow and productivity.
Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
Streamlined operations for faster order processing by updating warehouse layout and organization.
Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.