Overview
Work History
Education
Skills
Timeline
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Vivian White

Suffolk,VA

Overview

42
42
years of professional experience

Work History

Lead Beauty Advisor

Belk Department Store
07.2023 - Current
  • Created visually appealing displays showcasing the latest beauty trends, capturing customer interest and driving sales growth.
  • Enhanced customer satisfaction by providing personalized consultations and recommending appropriate products.
  • Resolved customer complaints quickly and effectively, turning potential negative experiences into opportunities for relationshipbuilding.
  • Championed a positive work culture among team members by fostering open communication channels and encouraging collaboration.
  • Performed routine audits of hygiene practices within the department, maintaining a clean and professional environment at all times.
  • Mentored junior beauty advisors, leading to improved team performance and greater staff retention.
  • Provided excellent after-sales support by following up with customers on their purchases, confirming satisfaction levels, and addressing any concerns promptly.
  • Increased sales through effective product demonstrations and sharing expert knowledge on beauty trends.
  • Monitored competitor activity closely, staying informed of emerging trends in order to make well-informed recommendations for product line expansion.
  • Established a reputation for exceptional service and expertise within the local beauty community, leading to a steady stream of referrals from satisfied clients.
  • Developed strong relationships with clients, resulting in repeat business and a loyal customer base.
  • Maintained accurate inventory records, ensuring timely reordering of high-demand products to avoid stockouts.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Maintained counter and display areas for cleanliness and organization.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Cosmetologist

Self Employed /Part Time
09.2007 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.

Ship to Home / Make up Consultant

Belk Department Store
12.2022 - 07.2023

Receiving online orders, properly finding merchandise and neatly prepared items for shipment to customer in a timely manner.

Assistant Manager

Cato’s
01.2019 - 02.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Heads of Sales in Accessories

Miller and Rhodes
08.1982 - 06.1985
  • Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
  • Collaborated with product development teams for continuous improvement of offerings based on customer feedback and evolving market needs.
  • Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.

Education

High School Diploma -

John F Kennedy HS
Suffolk, VA
06.1981

General Studies 2yrs 1981-1983

Meredith College
Raleigh, NC

Merchandising

Barbizon Fashion And Merchandising Scool
Va Beach Va
06.1985

Cosmetologist

Suffolk Beauty Academy
Suffolk VA
06.1987

Skills

  • Merchandising and Display
  • Inventory management expertise
  • Conflict Resolution Strategies
  • Product Demonstration Proficiency
  • Expert Makeup Application
  • Employee Training and Development
  • Exceptional customer service
  • Client Relationship Building
  • Organization and Multitasking
  • Retail experience
  • Team Collaboration
  • Flexibility and Adaptability
  • Relationship building and management

Timeline

Lead Beauty Advisor

Belk Department Store
07.2023 - Current

Ship to Home / Make up Consultant

Belk Department Store
12.2022 - 07.2023

Assistant Manager

Cato’s
01.2019 - 02.2020

Cosmetologist

Self Employed /Part Time
09.2007 - Current

Heads of Sales in Accessories

Miller and Rhodes
08.1982 - 06.1985

High School Diploma -

John F Kennedy HS

General Studies 2yrs 1981-1983

Meredith College

Merchandising

Barbizon Fashion And Merchandising Scool

Cosmetologist

Suffolk Beauty Academy
Vivian White