Created visually appealing displays showcasing the latest beauty trends, capturing customer interest and driving sales growth.
Enhanced customer satisfaction by providing personalized consultations and recommending appropriate products.
Resolved customer complaints quickly and effectively, turning potential negative experiences into opportunities for relationshipbuilding.
Championed a positive work culture among team members by fostering open communication channels and encouraging collaboration.
Performed routine audits of hygiene practices within the department, maintaining a clean and professional environment at all times.
Mentored junior beauty advisors, leading to improved team performance and greater staff retention.
Provided excellent after-sales support by following up with customers on their purchases, confirming satisfaction levels, and addressing any concerns promptly.
Increased sales through effective product demonstrations and sharing expert knowledge on beauty trends.
Monitored competitor activity closely, staying informed of emerging trends in order to make well-informed recommendations for product line expansion.
Established a reputation for exceptional service and expertise within the local beauty community, leading to a steady stream of referrals from satisfied clients.
Developed strong relationships with clients, resulting in repeat business and a loyal customer base.
Maintained accurate inventory records, ensuring timely reordering of high-demand products to avoid stockouts.
Processed payments, entering sales in register for prompt customer service.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Helped customers feel relaxed and comfortable through conversation and personal relatability.
Maintained counter and display areas for cleanliness and organization.
Followed up with customers to increase satisfaction with purchases and services.
Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Engaged in friendly conversation with customer to better uncover individual needs.
Cosmetologist
Self Employed /Part Time
09.2007 - Current
Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Demonstrated high level of customer service to increase retention and satisfaction.
Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Educated clients on proper hair care techniques to promote healthier hair between appointments.
Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Ship to Home / Make up Consultant
Belk Department Store
12.2022 - 07.2023
Receiving online orders, properly finding merchandise and neatly prepared items for shipment to customer in a timely manner.
Assistant Manager
Cato’s
01.2019 - 02.2020
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Heads of Sales in Accessories
Miller and Rhodes
08.1982 - 06.1985
Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
Collaborated with product development teams for continuous improvement of offerings based on customer feedback and evolving market needs.
Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.