Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Vivian Yo

Summary

Pivoting from customer service to healthcare as a CNA. I have a strong background in developing inclusive workplace strategies, leadership, and enhancing client experiences. I am committed to supporting patient-centered care with a focus on equity, operational excellence, and compassionate service in fast-paced healthcare environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

RACE EQUITY DIVERSITY AND INCLUSION LEAD

REI
Folsom, CA
04.2022 - 11.2023
  • Orchestrated company-wide diversity events and workshops, fostering meaningful dialogue and building stronger team connections across departments
  • Spearheaded organizational inclusion initiatives by developing and implementing comprehensive DEI strategies, creating a more equitable workplace culture
  • Developed comprehensive training modules and SOP's for new hires, enhancing customer service standards and operational efficiency

SUPERVISOR

Plant Daddy
Sacramento, CA
11.2020 - 08.2021
  • Maintained confidentiality regarding sensitive information related to employee files or company matters
  • Established rapport with clients, vendors, and suppliers, ensuring strong relationships were maintained
  • Tracked and analyzed reports covering budgets, operational activities and department metrics

TECHNICIAN

KB Productions
Orangevale, CA
03.2016 - 07.2020
  • Created emergency action plans covering various scenarios including fires, chemical spills, and medical emergencies
  • Managed client expectations and enforced adherence to delivery deadlines in alignment with schedule and plans
  • Maintained detailed records of work performed, time spent, and expenses incurred

Education

Bachelor of Science - Nutrition

California State University-Sacramento
05-2026

Certification - Certified Nursing Assistant

SisuCare/ Bridgewood Post Acute
Sacramento, CA
07-2025

Skills

  • Project Management
  • Microsoft Suite (Word, Excel, Outlook)
  • Time Management
  • Epic / EHR software
  • Interpersonal Skills
  • Problem Solving

Certification

  • BLS Certification - exp. Jan 2027
  • Servsafe Allergens - exp. Feb 2028
  • Servsafe Food Manager - exp. Dec 2029

Affiliations

  • Academy Of Nutrition And Dietetics - April 2020
  • Sacramento Public Health Advocates - March 2022

Timeline

RACE EQUITY DIVERSITY AND INCLUSION LEAD

REI
04.2022 - 11.2023

SUPERVISOR

Plant Daddy
11.2020 - 08.2021

TECHNICIAN

KB Productions
03.2016 - 07.2020

Bachelor of Science - Nutrition

California State University-Sacramento

Certification - Certified Nursing Assistant

SisuCare/ Bridgewood Post Acute

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Vivian Yo