Viviana Adler
Denton,TX
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IHOP position. Ready to help team achieve company goals. Enthusiastic Student Athlete dedicated to pursuing goals, promoting team player mentality and performing well under pressure. Extensive experience in leadership positions and working with teams. Committed to helping others through effective time management, good sportsmanship and motivation. Self-motivated athletic professional with extensive experience in leadership positions and working with teams. Manages time efficiently and works well under pressure.
Overview
3
3
years of professional experience
Work History
Server
Ihop ACG
01.2021 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Served food and beverages promptly with focused attention to customer needs
Education
High School Diploma -
LaGrone Academy
Denton, TX05.2024
Skills
- High-Energy and Stamina
- Active Listening
- Item Promotion
- Table Preparation
- Table Bussing
- Natural Leadership
- Customer Service and Rapport
- Stocking and Replenishing
- Billing and Payment Processing
- Dining Customer Service
- Hospitality Service Expertise
- Menu Memorization
- Train Employees
- To-Go Order Preparation
- Server Training
- Mathematics
- Price Memorization
- Plates Presentation
- Developing Rapport with Guests
- Age Verification
- Order Accuracy and Delivery
- Recommend Menu Items
- Adaptable and Flexible
- Accounting Records
- Warm and Friendly
- Credit Card Transaction Processing
Accomplishments
In Orchestra we won first place in our competition
Additional Information
In High Shool, Freshmen year through Junior year I played Volleyball, Basketball, Softball.
Freshmen and Sophomore year I took Latin 1 & 2
I also did AP / Honor classes throughout my High School
I started working at IHOP my Sophomore year
Junior year I did a class for Law Enforcement 1 & 2
Senior year I did a Internship with Denton Police Department and Denton County
Languages
Latin
Limited Working
Spanish
Professional Working
Timeline
Server
Ihop ACG
01.2021 - Current
High School Diploma -
LaGrone Academy
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