Viviana Aguilar Fernandez
Greenville,NC
Summary
Open minded individual who welcomes constructive criticism with 5+ years in customer service. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Legal Assistant
Mintz Law Firm
Kinston, NC
07.2023 - 12.2023
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Maintained client confidentiality in all matters.
- Answered phones promptly while providing courteous customer service.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Greeted clients upon arrival at office and provided assistance as needed.
- Updated databases with new information received from attorneys or clients.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Handled telephone calls, meeting plans and conference organization requirements.
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Liaised between attorney and outside counsel, exchanging information.
Waitress
Jay's 108
Kinston, NC
01.2023 - 06.2023
- Provided excellent customer service to ensure repeat customers.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Greeted customers and provided menus.
Pharmacy Technician Trainee
CVS Pharmacy
Marina, CA
01.2019 - 02.2022
- Processing Insurance Claims, Review Prescription Information, Mix and Measure Compound Chemical Medications.
- Performed cashier duties such as accepting payments such as co-pays.
- Maintained patient profiles and medication records.
Shift Supervisor
CVS Pharmacy
Marina, CA
01.2019 - 02.2022
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Provided on-the-job training to new staff members.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Resolved customer complaints in a timely manner.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Conducted weekly inventory of supplies, equipment, and food items.
- Identified areas of improvement within the department and implemented necessary changes.
Education
Bachelor of Science - Human Resources Management
East Carolina University
Greenville, NC05-2025
Associate of Arts - Liberal Arts And Sciences
Monterey Peninsula College
Monterey, CA05-2022
Skills
- MS Office Proficient
- Administrative Support
- Organizational Efficiency
- Confidentiality
- Professional Customer Service
- Attention to detail
- Effective Liaison Communication through Clients, Insurers, and Staff
- Insurance Verification
- Insurance Billing
- Problem-Solving Skills
Accomplishments
- Earned an Associate of Arts Degree
- Managed to keep 3.5 GPA while working and studying 5-6 classes per semester full time
- Increased Customer Satisfaction Rate within 2 months of employment at CVS Pharmacy
Languages
- English, Full Professional Proficiency
- Spanish, Native or Bilingual Proficiency
- French, Limited Proficiency
Hobbies and Interests
- Becoming Fluent in French
- Continue gaining medical and administrative experience
- Completing Bachelor's in HR Management
Languages
Spanish
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Legal Assistant
Mintz Law Firm
07.2023 - 12.2023
Waitress
Jay's 108
01.2023 - 06.2023
Pharmacy Technician Trainee
CVS Pharmacy
01.2019 - 02.2022
Shift Supervisor
CVS Pharmacy
01.2019 - 02.2022
Bachelor of Science - Human Resources Management
East Carolina University
Associate of Arts - Liberal Arts And Sciences
Monterey Peninsula College
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