Viviana Armendariz
Hesperia,CA
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Substitute Teacher, K-12
Hesperia Unified School District
02.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Crew Member
Raising Canes
03.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Tax Preparer Intern
Rosales Tax Service
07.2023 - 09.2023
- Contributed to a positive work environment through effective communication and teamwork.
- Cultivated strong relationships with new and returning clients resulting in high levels of trust in our services.
- Prepared accurate year-end reports for clients, helping them understand their financial situation better.
- Organized client files for easy retrieval, streamlining workflow processes for the entire team.
- Identified potential deductions and credits for clients, minimizing their overall tax liability.
- Developed comprehensive understanding of various tax software programs, increasing accuracy and productivity.
- Managed sensitive client information, ensuring confidentiality and adherence to privacy guidelines.
- Analyzed financial documents to accurately reflect client information on tax returns.
Seasonal Sales Associate
Victoria's Secret & PINK
05.2023 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Front Desk Receptionist
Rosales Tax Service
01.2022 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Seasonal Sales Associate
The Commencement Group
12.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Arts - Business Administration- Accounting
California State University San Bernardino
San Bernardino05.2024
Skills
- Positive Reinforcement
- Curriculum knowledge
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Reliable and punctual
Languages
Spanish
Native or Bilingual
Timeline
Substitute Teacher, K-12
Hesperia Unified School District
02.2024 - Current
Tax Preparer Intern
Rosales Tax Service
07.2023 - 09.2023
Seasonal Sales Associate
Victoria's Secret & PINK
05.2023 - 07.2023
Crew Member
Raising Canes
03.2023 - Current
Front Desk Receptionist
Rosales Tax Service
01.2022 - 05.2022
Seasonal Sales Associate
The Commencement Group
12.2021 - 01.2022
Bachelor of Arts - Business Administration- Accounting
California State University San Bernardino
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