Summary
Overview
Work History
Education
Skills
Timeline
Generic

Viviana Barboza

cypress ,TX

Summary

Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.

Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.

Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Alicia’s Mexican Grille
Cypress , Texas
10.2023 - 05.2024
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Provided menus and answered questions about menu items and specials.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Managed reservations, waitlists, and special requests for large parties.
  • Greeted customers and escorted them to their tables.
  • Balanced cash register at end of shift according to established procedures in the To-Go area.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Answered telephone to provide dining information and take reservations.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.

Server

Baskin Robbins Ice Cream
Cypress , Texas
05.2020 - 08.2023
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

  • Took orders from customers accurately and in a timely manner.
  • Greeted guests and provided menus.
  • Assisted in training new servers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Inspected stock for damage or defects and reported issues to management.
  • Assisted with store displays and window dressing as needed.
  • Stocked shelves with newly arrived products.
  • Removed outdated products from shelves in accordance with company policy.
  • Recorded quantity, type and value of materials or items received.
  • Monitored expiration dates of perishable items to ensure freshness.
  • Organized storage areas for efficient use of space.

Restaurant Busser

Cheddars s
Cypress , TX
01.2023 - 04.2023
  • Inspected restaurant prior to opening for cleanliness and proper set-up of tables, chairs and booths.
  • Stocked ice bins with fresh ice cubes throughout the day as needed.
  • Ensured that all areas were properly sanitized at the end of each shift.
  • Reset tables in a timely manner with clean silverware, napkins and condiments.
  • Set up buffet tables with appropriate food items according to company standards.
  • Cleaned spills immediately using appropriate cleaning solutions ensuring safety protocols were followed.
  • Assisted with restocking supplies such as straws, cups, plates and utensils.
  • Swept floors and removed garbage from dining area.
  • Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
  • Replenished condiments when necessary; filled salt shakers and pepper mills.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Organized bus cart and returned to side station after each use.

Education

High School Diploma -

Cypress Woods High School
Cypress, TX
05-2024

Skills

  • Food inspection
  • Dining customer services
  • Reservations Coordination
  • Menu Memorization
  • Customer Service
  • Scheduling
  • Cash Handling
  • Relationship Building
  • Table Bussing
  • Supply Restocking
  • Greeting guests
  • Handling Complaints
  • Safe Food Handling
  • Check payment processing
  • Price memorization
  • Menu knowledge
  • Server Support
  • Active Learning
  • Proper chemical handling
  • Supply Inventory Management
  • Cleaning and sanitizing
  • Health and Safety Regulations
  • Food Delivery
  • Food Running
  • Table Setting
  • Order Accuracy
  • Strong Work Ethic
  • Guest Seating
  • Professional Appearance
  • Excellent customer service
  • Money Handling
  • Cutting and slicing techniques
  • Quick feet
  • Self-Motivated
  • can lift heavy items
  • strong

Timeline

Restaurant Hostess

Alicia’s Mexican Grille
10.2023 - 05.2024

Restaurant Busser

Cheddars s
01.2023 - 04.2023

Server

Baskin Robbins Ice Cream
05.2020 - 08.2023

High School Diploma -

Cypress Woods High School
Viviana Barboza