Viviana Barron Tovar
Denison,TX
Summary
Dynamic professional with a proven track record at Platinum Nissan of Texoma, adept in customer service and vehicle assessment. Excelled in creating positive environments and boosting sales through meticulous attention to detail and exceptional communication skills. Skilled in team collaboration and maintaining professionalism under pressure, consistently enhancing customer satisfaction and workplace efficiency.
Overview
2
2
years of professional experience
Work History
Service Advisor
Platinum Nissan of Texoma
06.2024 - Current
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
- Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
- Boosted sales by creating visually appealing merchandise displays and maintaining a clean, organized store environment.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Improved overall presentation of merchandise by regularly rotating stock items based on seasonal demands or promotional events.
- Selected, recommended and located merchandise based on customer needs and desires.
- Assisted in the training and onboarding of new associates by sharing best practices and offering guidance when needed.
Cashier/ Customer Service
Walmart
05.2022 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Apparel Associate
Walmart Supercenter, Denison Tx
05.2022 - 06.2024
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
- Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
- Boosted sales by creating visually appealing merchandise displays and maintaining a clean, organized store environment.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Improved overall presentation of merchandise by regularly rotating stock items based on seasonal demands or promotional events.
- Selected, recommended and located merchandise based on customer needs and desires.
- Assisted in the training and onboarding of new associates by sharing best practices and offering guidance when needed.
Education
Denison High School
Denison, TX05.2024
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Attention to Detail
- Listening Skills
- Strong Work Ethic
- Excellent Communication
- Service Recommendations
- Team player mentality
- Handling Customer Complaints
- Service Scheduling
- Documentation And Reporting
- Team Collaboration
- Progress Reporting
- Calm and Professional Under Pressure
- Professional telephone demeanor
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Platinum Nissan of Texoma
06.2024 - Current
Cashier/ Customer Service
Walmart
05.2022 - 06.2024
Apparel Associate
Walmart Supercenter, Denison Tx
05.2022 - 06.2024
Denison High School
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