Viviana Bartucci
Port Washington
Summary
Driven professional with extensive experience in customer service. Excelled in strategic planning and client relationship building, enhancing customer satisfaction and operational efficiency. Demonstrates leadership with a proven track record of organization and dependability. Successfully manages multiple priorities with a positive attitude and is eager to take on additional responsibilities to achieve team goals.
Overview
4
4
years of professional experience
Work History
Receptionist
Dan's Pet Care (Daycare Facility)
02.2024 - Current
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Organized, maintained and updated information in computer databases.
Pet Care Specialist
Dan's Pet Care
11.2022 - Current
- Conducted employee evaluations and progress reports, providing leadership and maintaining communication with employees and management/HR.
- Participated in special events focused on community outreach and education about proper pet care.
- Handled additional responsibilities such as inventory management and data collection.
- Maintained regular, top-tier communication with customers to address individual requests and needs.
- Oversaw comprehensive care services for home-owned pets, ensuring high standards of service.
- Updated customer profiles for new and existing clients to ensure accurate information.
- Delivered exceptional care and love for animals, fostering trust and reliability with customers.
Pet Behavior Associate
North Shore Animal League
09.2021 - 11.2022
- Delivered exceptional customer service and maintained regular communication with adopters through multiple channels.
- Trained and rehabilitated behaviorally challenged dogs to improve their adoptability.
- Led employee training to enhance skills and knowledge in dog care and behavior.
- Managed inventory to ensure adequate supplies for dog care and training.
- Oversaw adoption processes, including screening and matching dogs with potential adopters.
- Utilized computer systems for record-keeping and processing adoption applications.
- Conducted detailed behavioral evaluations to match dogs with suitable homes.
- Ensured safety protocols for both employees and dogs through meticulous attention to detail.
Kennel Associate
North Shore Animal League
09.2020 - 11.2022
- Educated visitors and staff on proper animal care and handling.
- Engaged in friendly conversation with customer to better uncover individual requests
- Delivered energetic responses to customers in-store and by telephone
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Computer processing : Check-ins, Check outs, Background checks, etc.
Education
Acting
Stella Adler Studio of Acting
New York, NY12.2020
Skills
- Strategic Planning
- Telephone skills
- Organization skills
- Verbal and written communication
- Management Support
- Customer Service
- Makeup Application
- Bridal makeup application
- Client Relationship Building
Timeline
Receptionist
Dan's Pet Care (Daycare Facility)
02.2024 - Current
Pet Care Specialist
Dan's Pet Care
11.2022 - Current
Pet Behavior Associate
North Shore Animal League
09.2021 - 11.2022
Kennel Associate
North Shore Animal League
09.2020 - 11.2022
Acting
Stella Adler Studio of Acting
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