Viviana Bravo
Hilton Head Island,SC
Summary
Resourceful , Detailed orientated and critical thinker. With 8+ years in property management and guest relations. Proven ability to provide exceptional customer service, manage operations efficiently and ensure guest satisfaction. Bilingual English/Spanish can comprehend Portuguese. With strong communication and problem solving skills. Generated 5 star reviews.
Overview
19
19
years of professional experience
Work History
Field Operations Experience Manager
Vacation Ready Services
03.2023 - Current
- Communication with all guest prior to and during stay to assure a great experience
- Making accommodations to special request
- Ex: guest needs pack n play, or box fan
- Problem solving if unit appears to have an issue with plumbing or electrical
- Confirming all fees and payments are collected
- Pet/car
- Always reaching out to the guest by email, text, and phone call
- Sending housekeeping schedule
- Communicating with housekeeping about changes and expectations
- Using Ciirus to navigate bookings, maintenance, housekeeping, Google drive, spreadsheets, docu, pdf
- Responding to guest through third party channels
- Assuring all new rate sets, rate comparisons, images are populated on all platforms
- Promptly responding to reservation inquiries
- Working closely with administrations of other properties for car passes and building issues
- Completing inspections: organizing drawers
- Making sure all surfaces are clean and shiny
- Walk through all interior rooms looking for anything that is not as it should be
- Checking for any water leakage from exterior or above and under units including ceilings and roofs
- All bathrooms toilet/tub fixtures water flow hot water temp and drainage
- Kitchen appliances cleaned and operational
- No smells or bugs
- Smoke detectors batteries changed
- TV programming, internet connection
- Door locks codes
- Marketing strategies, social media, networking and advertising
Owner/Operator
Translations at your Best
Hilton Head Island, SC, US
08.2014 - Current
- Providing the Latino community with a unique service of translating personal and legal documents
- Such as birth certificates, marriage licenses, and bill of sales
- Notary when needed
Server
Bella Italia
08.2021 - 03.2023
- Dinner shift opening/closing duties
- Customer service skills, multi-tasking, talking to customers ensuring quality service
Site Manager
Partnership Property Management
Hilton Head Island, SC, US
02.2011 - 08.2014
- Ensuring all tenant relations are executed in the best interest of both parties
- Tasks include opening and closing of site office in a timely manner
- Collection of rent and fees associated with said unit
- Enforcing the terms of the lease and property rules by current tenants
- Resolving and repairing complaints by tenants
- Attended safety training for inspection of fire and bed bug prevention
- Processing applications and background checks for future prospects
- Filed evictions when necessary
- Creating a network of associates that can help resolve issues with flipping units in a three day time frame
- Received Achievement award in recognition of outstanding attainment of quality and budgetary goals
Spanish Teacher/Administrative Assistant
Preston Ridge Montessori
Alpharetta, GA, US
05.2005 - 05.2009
- Preparing all curriculum for classes for two and half six year olds
- Finding fun and exciting ways to incorporate Spanish on a daily basis throughout the school year in accordance with head teachers curriculum
- Understanding the needs and wants of students
- Promoted to facility administrative assistant
- Collecting all tuition and applications for enrollment of students
- Preparing monthly newsletter to keep parents updated on individual children as well as schools future projects
- Applying the psychological and cognitive understanding of each student through the four stages sensory motor, preparations, concrete and formal
Education
One year of AMI Montessori Training - Early child hood psychology
AMS Montessori of Gwinette
Atlanta, GA03.2004
Skills
- Bookkeeping
- Interpretation
- Translation
- Office Management
- Microsoft Outlook
- Accounting
- Property Management
Critical problem solver
Timeline
Field Operations Experience Manager
Vacation Ready Services
03.2023 - Current
Server
Bella Italia
08.2021 - 03.2023
Owner/Operator
Translations at your Best
08.2014 - Current
Site Manager
Partnership Property Management
02.2011 - 08.2014
Spanish Teacher/Administrative Assistant
Preston Ridge Montessori
05.2005 - 05.2009
One year of AMI Montessori Training - Early child hood psychology
AMS Montessori of Gwinette