Summary
Overview
Work History
Education
Skills
Timeline
Generic

Viviana Bravo

Hilton Head Island,SC

Summary

Resourceful , Detailed orientated and critical thinker. With 8+ years in property management and guest relations. Proven ability to provide exceptional customer service, manage operations efficiently and ensure guest satisfaction. Bilingual English/Spanish can comprehend Portuguese. With strong communication and problem solving skills. Generated 5 star reviews.

Overview

19
19
years of professional experience

Work History

Field Operations Experience Manager

Vacation Ready Services
03.2023 - Current
  • Communication with all guest prior to and during stay to assure a great experience
  • Making accommodations to special request
  • Ex: guest needs pack n play, or box fan
  • Problem solving if unit appears to have an issue with plumbing or electrical
  • Confirming all fees and payments are collected
  • Pet/car
  • Always reaching out to the guest by email, text, and phone call
  • Sending housekeeping schedule
  • Communicating with housekeeping about changes and expectations
  • Using Ciirus to navigate bookings, maintenance, housekeeping, Google drive, spreadsheets, docu, pdf
  • Responding to guest through third party channels
  • Assuring all new rate sets, rate comparisons, images are populated on all platforms
  • Promptly responding to reservation inquiries
  • Working closely with administrations of other properties for car passes and building issues
  • Completing inspections: organizing drawers
  • Making sure all surfaces are clean and shiny
  • Walk through all interior rooms looking for anything that is not as it should be
  • Checking for any water leakage from exterior or above and under units including ceilings and roofs
  • All bathrooms toilet/tub fixtures water flow hot water temp and drainage
  • Kitchen appliances cleaned and operational
  • No smells or bugs
  • Smoke detectors batteries changed
  • TV programming, internet connection
  • Door locks codes
  • Marketing strategies, social media, networking and advertising

Owner/Operator

Translations at your Best
08.2014 - Current
  • Providing the Latino community with a unique service of translating personal and legal documents
  • Such as birth certificates, marriage licenses, and bill of sales
  • Notary when needed

Server

Bella Italia
08.2021 - 03.2023
  • Dinner shift opening/closing duties
  • Customer service skills, multi-tasking, talking to customers ensuring quality service

Site Manager

Partnership Property Management
02.2011 - 08.2014
  • Ensuring all tenant relations are executed in the best interest of both parties
  • Tasks include opening and closing of site office in a timely manner
  • Collection of rent and fees associated with said unit
  • Enforcing the terms of the lease and property rules by current tenants
  • Resolving and repairing complaints by tenants
  • Attended safety training for inspection of fire and bed bug prevention
  • Processing applications and background checks for future prospects
  • Filed evictions when necessary
  • Creating a network of associates that can help resolve issues with flipping units in a three day time frame
  • Received Achievement award in recognition of outstanding attainment of quality and budgetary goals

Spanish Teacher/Administrative Assistant

Preston Ridge Montessori
05.2005 - 05.2009
  • Preparing all curriculum for classes for two and half six year olds
  • Finding fun and exciting ways to incorporate Spanish on a daily basis throughout the school year in accordance with head teachers curriculum
  • Understanding the needs and wants of students
  • Promoted to facility administrative assistant
  • Collecting all tuition and applications for enrollment of students
  • Preparing monthly newsletter to keep parents updated on individual children as well as schools future projects
  • Applying the psychological and cognitive understanding of each student through the four stages sensory motor, preparations, concrete and formal

Education

One year of AMI Montessori Training - Early child hood psychology

AMS Montessori of Gwinette
Atlanta, GA
03.2004

Skills

  • Bookkeeping

  • Interpretation

  • Translation

  • Office Management

  • Microsoft Outlook

  • Accounting

  • Property Management

Critical problem solver

Timeline

Field Operations Experience Manager

Vacation Ready Services
03.2023 - Current

Server

Bella Italia
08.2021 - 03.2023

Owner/Operator

Translations at your Best
08.2014 - Current

Site Manager

Partnership Property Management
02.2011 - 08.2014

Spanish Teacher/Administrative Assistant

Preston Ridge Montessori
05.2005 - 05.2009

One year of AMI Montessori Training - Early child hood psychology

AMS Montessori of Gwinette

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Viviana Bravo