Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Viviana Cardona

Viviana Cardona

Spokane,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Quote Coordinator

Keytronic Corporation
12.2022 - Current
  • Administers the quote process by coordinating quote activities within multiple departments to assure accurate and timely delivery of quotes
  • Manage multiple quotes simultaneously and meet expected timelines
  • Review and analyze material costs, routings, Non-Recurring Engineering (NRE), custom tooling, and all other cost aspects of quotes
  • Collect detailed information about the project requirements from potential clients, such as product specifications, quantities, delivery schedules, and any special instructions in kickoff meetings
  • Analyze the costs associated with the manufacturing process, including raw materials, labor, equipment, and any additional services required
  • Helping determine the overall cost of production
  • Based on the cost analysis, prepare accurate and competitive price quotations for potential clients
  • This involves calculating the manufacturing costs, factoring in profit margins, and considering market conditions
  • Collaborate with various departments within the company, such as production, engineering, procurement, and sales, to gather relevant information and ensure accurate quotes
  • Maintain organized records of quotes, specifications, pricing details, and communication with clients and vendors
  • Identify opportunities to improve the quoting process, streamline workflows, and enhance efficiency.

Sales & Business Development Analyst

Plaza Provision Company
02.2021 - 12.2022
  • Participate in the planning of business reviews to clients and suppliers by creating detailed sales reports with tables, charts, and graphics for better understanding of the business
  • Study and analyze profit margin of sales between groups of over 60 suppliers of the business
  • Produce and update weekly and monthly sales reports to top management of over $7M weekly sales
  • Realize reports about key indicators of the performance of Customer Development and Sales teams
  • Reporting validation, to ensure data accuracy, completion, and relevance
  • Assist Business Intelligence manager on automatization of reports and special requests of data analysis made by Senior Business Development manager or Sales team
  • Collaborate with Business Intelligence manager on the design and data classification to better manage sales data and create accurate information for the Customer Development and Sales team
  • In-depth analysis of monthly projections to inform and follow up the Customer Development team and top management including visuals with tables and graphics
  • Develop price studies to support administrative decisions as to average and median prices in the field for top products per supplier
  • Create reports on average price to better understand the effect of increase in price due to inflation
  • Explain to the Customer Development Team significant information about weekly or monthly sales reports
  • Analyze Bad Condition, Spoilage, Recall and Fill Rate of the company to indicate where the increase or decrease is
  • Collaborate with the sales team to better understand the analysis of new stores that could weaken or strengthen the sales or quantity shipped of the organization down to each sales group.

Sales Analyst

Olein Recovery
08.2020 - 02.2021
  • Pioneer the Sales Analyst department using analytic and quantitative data to deliver timely and accurate market and sales insights to our customers initiatives
  • Analyze financial data, marketing, and sales (e.g., return on investment, market share & profit margin) data to strategically present results to upper management and customers alike
  • Identify opportunities and implement efficient approaches to enhance external and internal relationship cross-communication with other teams, external customers, and suppliers
  • Construct reports to automate tasks accurately and efficiently using Excel/Sage
  • Maintain vendors and merchandisers aware of current field situations
  • Present to company leaders’ annual financials along with opportunities in specific areas to capitalize and grow in the upcoming year.

Supermarket Sales Analyst Business Partner

Colgate-Palmolive
10.2018 - 08.2020
  • Support Customer Development Managers with the decision-making process by providing timely and accurate financial, marketing and sales reports
  • Supervise and analyze inventory transfer between warehouse and point of sale by using POWER BI
  • Constantly track out of stock and fill rate opportunities using PMR SampLink
  • Work closely with the internal financial team and customers to ensure pricing accuracy during special offers using the SAP system and price list
  • Build automated excel templates and reports using data from SAP-Business Intelligence to present customer sales standings
  • Ensure customer compliance with signed annual negotiations for sales growth, promotional activities, shopper agreement
  • Identified and raised awareness of offer payment opportunities in the negotiation which resulted in an analysis of payment strategy and the implementation of a more accurate process resulting in a financial benefit.

Sales Associate

Bath & Body Works
05.2018 - 10.2018
  • Welcome customers, maintain floor appearance and direct customers to goods in store
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Receive payments and issue receipts, gift-wrap packages and keep track of all cash and credit transactions
  • Handle new inventory and restocking of new merchandise.

Education

MBA - Marketing

Interamerican University
San Juan, PR
05.2023

BBA - Marketing

University of Puerto Rico
Bayamon. PR
05.2018

Skills

  • Microsoft Office (Excel Advanced)
  • Business Intelligence
  • SAP
  • POWER BI
  • Tableau
  • PMR
  • Copywriting
  • QAD
  • QuoteWin
  • Data Entry
  • Effective Workflow Management
  • Customer Service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Quote Coordinator

Keytronic Corporation
12.2022 - Current

Sales & Business Development Analyst

Plaza Provision Company
02.2021 - 12.2022

Sales Analyst

Olein Recovery
08.2020 - 02.2021

Supermarket Sales Analyst Business Partner

Colgate-Palmolive
10.2018 - 08.2020

Sales Associate

Bath & Body Works
05.2018 - 10.2018

MBA - Marketing

Interamerican University

BBA - Marketing

University of Puerto Rico
Viviana Cardona