Summary
Overview
Work History
Education
Skills
Timeline
Generic

Viviana Carrion Suca

San Jose,CA

Summary

Degree in tourism and hospitality management, with 5 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction.

Highly-motivated professional, with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

The Inn At Truckee
Truckee, CA
07.2021 - 07.2023
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Investigated and analyzed client complaints to identify and resolve issues.

Barista

Coffeebar
Olympic Valley, CA
12.2020 - 04.2023
  • Described menu items to customers and suggested products based on stated preferences.
  • Restocked product displays based on demand and projected sales.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Ordered and received supplies to restock beverage items.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Host

Squaw Valley Ski Resort
Olympic Valley, CA
05.2018 - 10.2019
  • Answered phones promptly to record and confirm reservations.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.

Front Desk Receptionist

Squaw Creek resort
Olympic Valley, CA
04.2016 - 03.2018
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Dental Front Desk

Smiles peru
Lima- Peru
02.2015 - 01.2016
  • Greeted and welcomed patients in a friendly and professional manner.
  • Answered phone calls, scheduled appointments and verified patient insurance coverage.
  • Collected payments from patients for services rendered.
  • Assisted with the preparation of documents such as medical histories, insurance forms and consent forms.
  • Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
  • Created charts for new patients prior to their appointment date.
  • Processed credit card transactions for payment of services rendered.
  • Assisted in maintaining an organized front desk area at all times.
  • Updated patient records regularly following each visit or procedure performed.
  • Prepared daily reports detailing the number of appointments scheduled, cancelled or rescheduled.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Verified, updated and entered patient information into system.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Took customer payments and billed insurance companies for remaining balance.
  • Scheduled and confirmed patient appointments and consultations.

Education

DEGREE IN TOURISM AND HOSPITALITY MANAGEMENT -

University of Enrique Guzmán Y Valle
LIMA PERU
03.2015

Skills

  • Prioritization and Time Management
  • Leadership
  • Staff Training
  • Team Building
  • Supply Inventory Control
  • Computers and Technology
  • Strong Organizational Skills
  • Bilingual in Spanish and English
  • Multitasking and Prioritization

Timeline

Front Desk Receptionist

The Inn At Truckee
07.2021 - 07.2023

Barista

Coffeebar
12.2020 - 04.2023

Host

Squaw Valley Ski Resort
05.2018 - 10.2019

Front Desk Receptionist

Squaw Creek resort
04.2016 - 03.2018

Dental Front Desk

Smiles peru
02.2015 - 01.2016

DEGREE IN TOURISM AND HOSPITALITY MANAGEMENT -

University of Enrique Guzmán Y Valle

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Viviana Carrion Suca