Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Viviana Cortes

Joliet,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Diligent College Student focused on buisness and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Id Logistics
Lockport, IL
01.2023 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Picker Packer

Amazon
Joliet, IL
06.2022 - 11.2022
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Maintained cleanliness of work area, equipment and supplies used in picking process.
  • Inspected and verified shipments for accuracy and quality assurance.
  • Utilized RF scanners to track inventory movements throughout the facility.
  • Reported any damaged products to supervisor immediately upon discovery.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Selected products and items from shelves and pallets for customer orders.

Education

Some College (No Degree) - Health Administration

University of St Francis
Joliet, IL

Skills

  • Friendly, Positive Attitude
  • Time Management
  • Basic Math
  • Flexible and Adaptable
  • Dependable and Responsible
  • Attention to Detail
  • Remote Office Availability
  • Multitasking
  • Task Prioritization
  • Organization
  • Training & Development
  • Organization and Time Management
  • Collaboration
  • Data Entry

Languages

Spanish
Professional

Affiliations

  • I am currently working two jobs and going to college

Timeline

Customer Service Representative

Id Logistics
01.2023 - Current

Picker Packer

Amazon
06.2022 - 11.2022

Some College (No Degree) - Health Administration

University of St Francis
Viviana Cortes