Viviana Cossio
Nipomo,CA
Summary
Criminal justice major, expected December 2026, with training in early childhood education and customer service.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Teacher 1
Community Santa Barbara
03.2022 - 08.2024
- Developed engaging lesson plans to enhance student learning aligned with student needs and curriculum standards.
- Created and delivered lesson plans based on curriculum objectives.
- Delivered personalized instruction tailored to each student's learning style to support the needs of all students.
- Led classroom discussions that encouraged participation and early critical thinking.
- Implemented positive reinforcement strategies to effectively manage classroom behavior and foster student engagement.
- Facilitated daily classroom operations for 20 preschool children, ensuring a safe and engaging learning environment.
- Worked with colleagues to maintain a supportive learning environment for all students.
- Built positive working relationships with students, parents, and teaching staff.
- Attended professional development workshops to stay current on best practices in education.
- Applied behavior management strategies to maintain classroom discipline.
Call Center Representative
Community Health Centers of The Central Coast
Santa Maria, California
03.2020 - 07.2022
- Supported 100+ daily phone calls and incoming emails, keeping patient communication organized and timely
- Addressed patient concerns with empathy and professionalism to calm sensitive situations.
- Registered patients and maintained medical records while using clinical demographic data to guide patients to appropriate care pathways.
- Coordinated scheduling and appointment tasks for 28 medical clinics, enhancing clinic flow and minimizing patient wait times.
- Provided patient care and navigation support to diverse populations, ensuring access to necessary health services across the central coast region.
Waitress
Vaqueras Mexican Restaurant
Santa Maria, California
08.2016 - 11.2019
- Greeted guests promptly, guided seating, and shared menu suggestions and daily specials.
- Established rapport with regular customers, enhancing their dining experience through friendly conversation.
- Resolved customer complaints promptly, ensuring satisfaction and maintaining loyalty.
- Kept dining areas clean and sanitized while following health and food safety standards.
- Handled cash transactions accurately, contributing to smooth and efficient operations at register.
- Managed shift transitions by completing essential opening and closing tasks to maintain operational efficiency.
- Maintained detailed sales transaction records and daily shift reports.
- Tracked inventory levels and restocked supplies.
- Prepared employee schedules to support proper staffing.
Childcare Assistant
Salguero Daycare
Nipomo, CA
06.2016 - 09.2016
- Facilitated safe indoor and outdoor play, ensuring a nurturing environment for children's development.
- Promoted positive social interactions, encouraging sharing and conflict resolution skills among children.
- Applied first aid and CPR certification, child development knowledge, meal preparation, and sanitation procedures.
- Maintained cleanliness in classroom by regularly organizing and sanitizing surfaces., sanitized, and organized, including disinfecting toys and play areas.
Education
Bachelor of Science - Criminal Justice
California State University, Bakersfield
Bakersfield, CA12-2026
Associates - Criminal Justice
Allan Hancock College
Santa Maria, Ca05-2025
High School Diploma -
Nipomo High School
Nipomo, Ca06-2017
Skills
- Lesson planning
- Classroom management
- Behavior management
- Educational curriculum development
- Child safety procedures
- Conflict resolution
- Customer service
- Patient communication
Certification
CPR/ AED
Volunteer Work
Marian Regional Medical Center / Wellness Center, Santa Maria, Ca
Timeline
Teacher 1
Community Santa Barbara
03.2022 - 08.2024
Call Center Representative
Community Health Centers of The Central Coast
03.2020 - 07.2022
Waitress
Vaqueras Mexican Restaurant
08.2016 - 11.2019
Childcare Assistant
Salguero Daycare
06.2016 - 09.2016
Bachelor of Science - Criminal Justice
California State University, Bakersfield
Associates - Criminal Justice
Allan Hancock College
High School Diploma -
Nipomo High School