Viviana Cruz
Customer Service Representative
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping. Recognized for dynamic work ethic and team player attitude. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
Language
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Office Clerk Assistant
International Imports
Tinley Park, IL
03.2018 - 09.2020
- Managed multiple projects simultaneously using organizational and analytical skills.
- Handled client correspondence and tracked records to foster office efficiency.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Cashier Team Lead
International Imports LLC
Tinley Park, IL
04.2016 - 04.2018
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on all job tasks, including register use, merchandising and customer service.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Receptionist
State Farm Insurance
East Chicago, IN
06.2015 - 02.2016
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Education
Certification - Medical Coding And Billing
Devry University
Naperville, IL 10.2020 - Current
Bud Tender - Cannabis
Hempstaff Dispensary Training
Chicago, IL 03.2016 - 03.2016
Certification - Medical Administrative Assistant
Everest College - Chicago
Chicago, IL 01.2009 - 09.2010
Skills
Data entry
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Timeline
Certification - Medical Coding And Billing
Devry University
10.2020 - Current
Office Clerk Assistant
International Imports
03.2018 - 09.2020
Cashier Team Lead
International Imports LLC
04.2016 - 04.2018
Bud Tender - Cannabis
Hempstaff Dispensary Training
03.2016 - 03.2016
Receptionist
State Farm Insurance
06.2015 - 02.2016
Certification - Medical Administrative Assistant
Everest College - Chicago
01.2009 - 09.2010
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