Viviana Enriquez
Rancho Cucamonga,CA
Summary
I am a dedicated operations professional with over 15 years of comprehensive experience in driving business growth through strategic sales initiatives and optimized operational practices. My career has been marked by a strong focus on enhancing processes to achieve operational excellence, allowing organizations to maximize efficiency and effectiveness in their day-to-day activities.
I have developed a deep understanding of the nuances of operational management and the critical role that strategic sales play in overall success. I am known for my ability to foster team collaboration by creating an inclusive environment where all members feel valued and empowered to contribute. This collaborative spirit has been instrumental in ensuring seamless project execution and delivering results that align with company objectives.
I believe that strong communication is the cornerstone of effective leadership, and I pride myself on my ability to articulate vision and strategy clearly, ensuring that all stakeholders are aligned and engaged.
With a proven track record of driving success through both individual and team contributions, I am committed to leveraging my experience and skills to contribute to the growth and sustainability of any organization I am part of.
I am eager to take on new challenges that will allow me to apply my strategic thinking and operational expertise to make a meaningful impact.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
PATHS,LLC
07.2020 - Current
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Oversaw staff schedules and assignments to handle programming demands.
- Established program policies and procedures to comply with regulatory requirements.
- Managed daily staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
- Streamlined communication channels between departments for better interdepartmental collaboration on projects or initiatives affecting operations.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
Sales Representative
Hotel Holiday Inn
05.2013 - 12.2020
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Ensured timely preparation of food and beverage stations, resulting in smooth event execution.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
- Evaluated and promptly resolved lodging facility operational issues.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
Education
MBA - Management
Universidad Hispanoamericana
04-2025
College Degree - Hotel Management
Universidad Latina De Costa Rica
08.2013
Skills
- Customer service
- Communication skills
- Guest services
- Microsoft word
- Leadership
- Microsoft excel
- Bilingual
- Contract Negotiation
- Purchasing and planning
- Scheduling coordination
- Project management
- Logistics coordination
Certification
- Wedding and Event Planner- November 15, 2016
- Protocol and Etiquette for food and Beverage Service- May 05, 2013
- Culinary Diploma from Le Cordon Bleu- October 17, 2012
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager of Operations
PATHS,LLC
07.2020 - Current
Sales Representative
Hotel Holiday Inn
05.2013 - 12.2020
- Wedding and Event Planner- November 15, 2016
- Protocol and Etiquette for food and Beverage Service- May 05, 2013
- Culinary Diploma from Le Cordon Bleu- October 17, 2012
MBA - Management
Universidad Hispanoamericana
College Degree - Hotel Management
Universidad Latina De Costa Rica
Similar Profiles
Yessica CatanoYessica Catano
Recertification Specialist at Paths Management Services LLCRecertification Specialist at Paths Management Services LLC
Hilda Dwumfuor, LMSWHilda Dwumfuor, LMSW
Telehealth Clinician at United Paths LLCTelehealth Clinician at United Paths LLC
Najon CunninghamNajon Cunningham
Owner Operator at New Paths Trucking LLCOwner Operator at New Paths Trucking LLC