Viviana Espinoza

Temporary Position

• Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
• Managed multiple tasks simultaneously while meeting deadlines consistently.
• Solved complex problems related to payroll processing quickly and efficiently.
• Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
• Answered incoming calls and directed them to the appropriate department or individual.
• Provided customer service support for customers with questions or technical issues.
• Maintained a professional demeanor while handling customer calls.
• Utilized various software programs including Microsoft Word, Excel, and Outlook to complete job tasks efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Updated employee files with new details such as changes in address or salary levels
• Maintained payroll information by calculating, collecting, and entering data
• Processed new hire paperwork and documents
• Verified timekeeping records and handled any discrepancies with employees
• Responded to employee questions and requests for information in timely and knowledgeable fashion
• Maintained employee confidence and protected payroll operations by keeping information confidential
• Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions
• Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes
• Maintained employee privacy and protected payroll operations by keeping all information confidential
• Issued paychecks on designated pay dates to avoid employee dissatisfaction
• Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions
• Maintained Number% accuracy in transferring correct data from payroll spreadsheets into system
• Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws
• Determined organizational payroll liabilities to keep employers in compliance with all applicable tax laws and regulations
• Completed payroll accurately and timely to meet employee expectations
• Calculated wages, deductions and bonuses in accordance with company policies
• Processed manual checks for employees in accordance with company policies
• Audited timesheets and payroll records for accuracy
• Tracked employee vacation, sick and personal time.

• Data entry
• Send email requests regarding customer Information in order to ship
• Answer emails and phone calls
• Create new customer accounts on company system
• Ship out customer labels and request tracking information.

• Tracked and submitted employee timesheets to accounting department for payroll processing
• Organized and maintained filing and document management systems by coordinating, archiving and purging files
• Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
• Greeted visitors or callers daily to handle inquiries or direct to appropriate persons
• Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers
• Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services
• Facilitated payment of invoices due by sending bill reminders and contacting clients
• Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables
• Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices
• Distributed invoices using postal mail, email or digital transmissions
• Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices
• Increased efficiency and reduced expenses by implementing improved accounting procedures
• Updated receivables by totaling unpaid invoices
• Managed reception and lobby area, greeted visitors and responded to requests for information
• Supported office needs including taking messages, scanning documents and routing business correspondence
• Organized files, developed spreadsheets, faxed reports and scanned documents
• Created PowerPoint presentations used for business development
• Tracked office stock and maintained inventory in neat and organized fashion
• Collected payments, issued receipts and updated accounts to reflect new balances
• Planned and delegated work to meet planned project and production goals
• Updated reports and daily logs for management use and permanent files.