Viviana Fajardo
Addison,IL
Summary
Proven sales associate with a track record of exceeding sales targets by implementing strategic plans at Hand and Stone. Skilled in customer service and problem-solving, adept at fostering repeat business and enhancing customer satisfaction. Demonstrates strong teamwork and multi-tasking abilities, contributing to efficient store operations and financial accuracy.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
Hand and Stone
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Implemented effective sales strategies to consistently achieve and exceed sales targets.
- Increased sales revenue by developing and implementing strategic sales plans and forecasts.
Key Holder
Lovisa
08.2024 - 01.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Clerk
Portillos
02.2022 - 12.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
High School Diploma -
Willowbrook High
Villa Park, IL05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
Languages
Spanish
Native or Bilingual
Timeline
Key Holder
Lovisa
08.2024 - 01.2025
Sales Associate
Hand and Stone
05.2024 - Current
Clerk
Portillos
02.2022 - 12.2023
High School Diploma -
Willowbrook High
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