Viviana Garcia
Summary
Proven Program Manager with a track record of strategic planning and problem-solving at Set Events / Formula 1 - Miami, Fl. Expert in project coordination and team leadership, ensuring seamless event execution and enhancing team performance. Skilled in fostering customer relationships and adept at training development. Achieved significant improvements in operational efficiency and employee satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Program Manager
Set Events / Formula 1 - Miami, Fl
02.2024 - Current
- Assisted all the Formula 1 employees get to their destination on time for work, transported 2500 employees daily.
- Due to many street closures and traffic because of event, the buses needed to be on a loop and I was in constant communication with dispatch to keep the busses running smoothly.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Transportation Coordinator
Moxy
02.2023 - Current
- Welcomed guest in designated location to inform all instructions of pick up and drop off for a smooth execution.
- Coordinated driver dispatch to accomplish quick and safe ride to private event.
- Tracked traffic through phone application due to construction and detour going to location and needed to get there in a timely arrival in order for guests to not miss any celebration of event.
- Resolved customer issues or concerns by always having open communication with guest and event operations.
Project Manager
Set Events - Florida
03.2021 - Current
- Welcome travelers with friendly greeting from different companies worldwide.
- Arranging their transportation and guiding them to their destinations. I have greeted single travelers and very large groups.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Confirm what hotel, convention, or activities guests need to be at in a timely manner by having an open communication with logistics team.
- Met project deadlines without sacrificing build quality or workplace safety.
- Oversee logistics for Dine Around with guests attending dinner, activities, sporting events, private events, etc...
- Answer any questions or concerns that guests might have due to transportation, weather, traffic, hotel, or local spots to visit.
Transportation Coordinator
Key Transportation Service
01.2021 - Current
- Greet Guests with Signage and guide them to the correct vehicle either a private car or bus with full confidence they will get to their correct destination.
- Optimized vehicle utilization through strategic scheduling and efficient guest count to load quickly and safely.
- Coordinated dispatching several drivers to accomplish easy pick up and drop off in a timely manner due to unforeseen traffic, weather, and/or traffic detour.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
Team Leader Manager
Eventures Unlimited
01.2021 - Current
- Lead person appointed to receive guests either at airport, hotel, and/or convention to make sure the guest arrive at their destination.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with management on strategic planning efforts, aligning departmental objectives with overall project.
Education Coordinator
Clarins Fragrance Group
01.2012 - 02.2018
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Maintained compliance with local, state, federal policies regarding education coordination through diligent record-keeping practices.
- Attended professional educational and developmental meetings to support accreditation and grant writing.
Education
No Degree - 30 Credits Completed
Miami Dade College
Miami, FLHigh School Diploma -
Miramar High School
Miramar, FLSkills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Team leadership and direction
- Team Leadership
- Project Coordination
- Training and Development
- Team Management
- Flexible and Adaptable
- Customer Service
- Relationship Building
- Good Judgment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Program Manager
Set Events / Formula 1 - Miami, Fl
02.2024 - Current
Transportation Coordinator
Moxy
02.2023 - Current
Project Manager
Set Events - Florida
03.2021 - Current
Transportation Coordinator
Key Transportation Service
01.2021 - Current
Team Leader Manager
Eventures Unlimited
01.2021 - Current
Education Coordinator
Clarins Fragrance Group
01.2012 - 02.2018
No Degree - 30 Credits Completed
Miami Dade College
High School Diploma -
Miramar High School
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