Viviana Gorostieta
Lawndale,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Aloft Hotel
02.2024 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Teacher Helper
Restoration Life Church
04.2021 - 08.2023
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Contributed to increased student success by providing one-on-one support for struggling learners.
- Streamlined communication between parents and teachers through timely updates on student progress and achievements.
- Aided students with special needs by adapting instructional materials and providing personalized guidance throughout lessons.
Education
Leuzinger High School
Lawndale, CA06.2009
Skills
- Transportation information
- Registration processing
- Automated telephone systems
- Safety and security procedures
- Room assignments
- Credit and cash payments
- Front Office Support
- Report Generation
Languages
Spanish
English
Timeline
Front Desk Agent
Aloft Hotel
02.2024 - Current
Teacher Helper
Restoration Life Church
04.2021 - 08.2023
Leuzinger High School
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