Viviana Gutierrez
Spark
Rosemead,CA
1
Language
4
years of professional experience
Reliable Customer Service Professional experienced in cashiering, delivery, and customer support. Achieved accurate payment processing and effective issue resolution through clear communication and strong time management. Focused on maintaining smooth operations and delivering positive service experiences.
Work History
Driver
1 Year 1 Month- Delivered customer orders safely using navigation apps and delivery instructions.
- Loaded and secured merchandise for accurate, damage-free transport.
- Communicated professionally with customers during pickups, drop-offs, and issue resolution.
- Inspected vehicle readiness before routes, documenting safety concerns promptly.
- Handled route changes efficiently while maintaining service quality and safety standards.
- Delivered goods and products to customer on time and in excellent condition.
- Drove safely in various weather and road conditions to avoid accidents.
Front End Cashier
1 Year 6 Months- Greeted guests and processed front counter orders with accuracy and speed
- Handled cash, card, and mobile payments while maintaining balanced register drawers
- Entered order modifications and special requests to support food accuracy
- Answered guest questions and resolved concerns with professional, courteous service
- Organized items on shelves to help customers locate products easily and quickly.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Approached every question or concern with calm and level-headed approach.
Customer Service Representative
6 Months- Resolved customer inquiries regarding product availability, order status, and store services with accurate, timely communication.
- Assisted customers with product selection by explaining features, specifications, and appropriate applications.
- Coordinated with sales floor associates and departments to locate merchandise and complete customer requests.
- Processed returns, exchanges, and special orders while maintaining compliance with store policies and POS procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma
Skills
Valid Driver's license
Driving certification
Time management
Safe driving practices
Customer service
Excellent customer service
Complaint resolution
Complaint handling
Quality customer service
Active listening
Problem-solving
Strong work ethic
Quick learner
Patience and empathy
Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Driver
Spark
09.2025 - CurrentRead More
Front End Cashier
El Pollo Loco
12.2024 - 06.2026Read More
Customer Service Representative
Home Depot
06.2022 - 12.2022Read More
Venice High
High School Diploma
Read More