Summary
Overview
Work History
Education
Languages
Timeline
Generic

Viviana Gutierrez Veliz

San Antonio,TX

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

6
6
years of professional experience

Work History

Receptionist

FunTownRV
06.2023 - 10.2023


  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Receptionist

Petroleum Club of San Antonio
08.2021 - 02.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.

Youth Care Supervisor

SOSI
04.2021 - 05.2021
  • Completed required incident reports promptly following any incidents involving youth or staff members within the facility.
  • Implemented behavior modification techniques to help youths improve self-regulation skills and reduce negative behaviors.
  • Established a safe and supportive environment, fostering healthy relationships among youth and staff members.
  • Completed clear and concise documentation of youth behavior and actions.
  • Assisted youth with obtaining resources such as food, clothing and shelter.
  • Provided a safe and nurturing environment for youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Handled sensitive information with discretion, maintaining confidentiality at all times.
  • Filed and organized paperwork information.

Costumer Service Representative (remote)

Conduent
11.2020 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Maintained high-level knowledge of SSI policies, procedures, and regulations to ensure compliance in all transactions.
  • Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
  • Assisted clients in navigating complex financial products, ensuring clarity and understanding of services offered.
  • Supported fraud prevention efforts by diligently monitoring transactions for suspicious activity and escalating concerns as needed.
  • Generated monthly reports on customer activity and customer feedback.

Host

Chart House
04.2018 - 08.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front and back of house staff to accommodate special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Coordinated schedules and timelines for events.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Certified Trained and mentored new personnel hired to fulfill various roles, resulting in stronger staff development and increased productivity.

Education

High School Diploma -

Brackenridge High School
San Antonio
06-2017

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

FunTownRV
06.2023 - 10.2023

Receptionist

Petroleum Club of San Antonio
08.2021 - 02.2022

Youth Care Supervisor

SOSI
04.2021 - 05.2021

Costumer Service Representative (remote)

Conduent
11.2020 - 03.2021

Host

Chart House
04.2018 - 08.2020

High School Diploma -

Brackenridge High School

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Viviana Gutierrez Veliz