Darlene Chavarro
Des Plaines,IL
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
Work History
Shift Lead Manager
Chick-Fil-A
12.2022 - 09.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Cashier/Front of House
Chick-fil-A
10.2021 - 12.2022
- Assisted customers by answering questions and fulfilling requests.
- Greeted customers and responded to requests for information.
- Food Sanitation
- Food Delivery
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Internship Student
Counseling Speaks
01.2021 - 05.2021
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Maine East High School
Dempster, Park Ridge, ILSkills
- Organization
- Adaptability
- Bilingual
- Open-Minded
- Dependability
- Efficient Communication
- Committed to Quality work
- Quick Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Lead Manager
Chick-Fil-A
12.2022 - 09.2023
Cashier/Front of House
Chick-fil-A
10.2021 - 12.2022
Internship Student
Counseling Speaks
01.2021 - 05.2021
Maine East High School