VIVIANA HERNANDEZ
Elevance Health
Lancaster,CA
15
years of professional experience
2
Languages
An adaptable, detail oriented leader, offering over 10 years of excellence, in medical front-to-back office administration and customer relations. Dedicated to optimizing clinic environments, championing patient advocacy, and delivering high-quality care that measurably improves lives and local communities.
Work History
Enrollment Specialist I
2 Years 2 Months- Patient flow optimization.
- Handled high-volume calls, scheduled and confirmed appointments to enhance member access.
- Educated members on preventive care options to promote health awareness.
- Performed data entry to maintain accurate records and meet daily quotas..
- Verifying members' insurance eligibility.
- Assisted with additional projects..
Front and Back Office Medical Assistant Lead
10 Years- Handled high-volume calls, scheduled and confirmed appointments, verified insurance eligibility.
- Coordinated with pharmacies and insurance companies on medication orders, authorizations, and refills.
- Completing forms for medications, referrals, and authorizations
- Rooming patients, taking vitals, prepping rooms, and managing inventory.
- Facilitated skill development for new employees to enhance team performance. and medical assistant interns.
- Supported the interview process by preparing questions and evaluating candidates. new medical assistant students and employees.
Education
Associate of Health Sciences
Medical Assistant Certification
Skills
Healthcare Compliance
Telehealth Coordination
Data Entry
EMR systems
Insurance Verification
Excel
Bilingual
Remote Proficiency
Conflict Resolution
Adobe software
Critical Thinking
Adaptable
Resourceful
Task prioritization
LANGUAGES
English - Proficient
Spanish - Native
Timeline
Enrollment Specialist I
Elevance Health
08.2022 - 10.2024Read More
Front and Back Office Medical Assistant Lead
Dr. Robyn K. Sato D.O. Pain Management
05.2009 - 05.2019Read More
American Career College
Medical Assistant Certification
Read More
Los Angeles Pacific University
Associate of Health Sciences
Read More