Viviana Jimenez
Middleton
Summary
Skilled in multitasking and maintaining confidentiality, I enhanced client satisfaction and operational efficiency at Craig Swapp & Associates. My experience spans legal reception, educational support, and hospitality management, showcasing strong organization and excellent communication. I excel in fostering relationships and streamlining processes, significantly improving workplace dynamics and customer trust.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Legal Receptionist
Craig Swapp & Associates
10.2024 - Current
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Worked with litigation management software systems.
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
- Facilitated effective communication between attorneys, paralegals, and clients by managing phone calls, emails, and messages promptly.
- Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area.
- Assisted paralegals with document production tasks such as copying forms or scanning files into electronic format.
Bus Aide
Durham School Bus Services
07.2024 - 10.2025
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Liaised with bus driver to conduct emergency evacuation drills.
- Lifted and moved students to optimize comfort.
- Built and maintained positive relationships with teachers, students and parents.
- Documented disciplinary and behavioral incidents in tailored reports.
Front of House Team Leader
Chick-fil-A
03.2018 - 11.2022
- Managed staff scheduling, ensuring optimal coverage during peak hours and events.
- Mentored new employees, fostering a positive work environment and supporting professional growth.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
- Resolved conflicts among team members swiftly and professionally, promoting a harmonious work environment.
Education
Bachelor of Arts - Spanish
Arizona State University
Tempe, AZ05-2026
License - Real Estate License
Idaho Real Estate School
Boise, ID04-2025
High School Diploma -
Roseville High School
Roseville, CA06-2017
Skills
- Strong organization
- Answering calls
- Maintaining facilities
- File organization
- Attention to detail
- Multitasking
- Excellent communication
- Effective communication
- Relationship building
- Fluent bilingualism
- Customer support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Legal Receptionist
Craig Swapp & Associates
10.2024 - Current
Bus Aide
Durham School Bus Services
07.2024 - 10.2025
Front of House Team Leader
Chick-fil-A
03.2018 - 11.2022
Bachelor of Arts - Spanish
Arizona State University
License - Real Estate License
Idaho Real Estate School
High School Diploma -
Roseville High School
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