Viviana Ledezma
Kansas City
Summary
Dedicated server with a strong focus on enhancing customer satisfaction through exceptional service. Known for effective communication and multitasking abilities, ensuring a seamless dining experience.
Overview
4
4
years of professional experience
Work History
Bar Tender
Sammy's Tavern
Kansas City, KS
06.2026 - Current
- Prepared and served beverages in accordance with established recipes and standards.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted customers with menu selections, enhancing overall dining experience.
- Accurately processed transactions using point-of-sale system for customer orders.
- Monitored inventory levels, ensuring timely restocking of supplies and ingredients.
Server
Heritage by Bo Lings
Kansas City, MO
01.2025 - 08.2025
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Accurately took and processed food and beverage orders using POS system.
- Collaborated with kitchen staff to ensure timely delivery of meals to patrons.
- Assisted with large private parties both buffet style and personalized menu depending on guest preference
Server
First Watch
Overland Park, KS
06.2024 - 05.2025
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed dining area cleanliness, creating a welcoming environment for patrons.
- Assisted in menu knowledge, effectively communicating seasonal specials to guests.
Forklift Operator
Legacy Supply Chain
Kansas City, KS
04.2023 - 04.2024
- Operated forklifts to efficiently load materials in designated trailers cautiously without damage.
- Conducted regular equipment inspections to ensure safety and compliance standards.
- Collaborated with team members to streamline workflow and optimize loading processes.
Forklift Operator/Freight Handler
FedEx Freight
Edwardsville, KS
01.2022 - 04.2023
- Operated forklifts to load and unload freight efficiently.
- Ensured compliance with safety regulations during material handling.
- Conducted routine inspections and maintenance on equipment to ensure reliability.
- Handled Hazardous materials and freight ranging from 10lbs-5,000lbs
- Trained new hires on safe forklift operation and best practices.
Education
High School Diploma -
JC Harmon High School
Kansas City, KS05.2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Bi-lingual
- Service-oriented mindset
- Clear and effective communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bar Tender
Sammy's Tavern
06.2026 - Current
Server
Heritage by Bo Lings
01.2025 - 08.2025
Server
First Watch
06.2024 - 05.2025
Forklift Operator
Legacy Supply Chain
04.2023 - 04.2024
Forklift Operator/Freight Handler
FedEx Freight
01.2022 - 04.2023
High School Diploma -
JC Harmon High School