Viviana Lopez Herrera
New Brunswick,NJ
Summary
Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Resource Advisor
Saint Peter's University Hospital
12.2022 - Current
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained positive working relationship with fellow staff and management.
- Ability to take initiative and adapt to different changing situations and handle any upset patient.
Resource Advisor
PATIENT FINANCIAL CONCEPTS INC
06.2022 - 12.2022
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained positive working relationship with fellow staff and management.
- Ability to take initiative and adapt to different changing situations and handle any upset patient.
Accounts Receivable And Payable Clerk/ Bilingual Customer Service
RKS PLASTICS
05.2021 - 06.2022
- Received, recorded and banked cash, checks and vouchers.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Responded promptly to customer, vendor and staff questions and quickly resolved issues, cultivating strong, long-term relationships
- Received, processed, verified and reconciled invoices to complete payments and control expenses.
- Processed incoming invoices to quickly identify and address discrepancies between payment requests and established terms
- Kept payments coming in smoothly with professional communication regarding invoices, balances due and account changes
- Issued invoices and bills to customers via mail and e-mail.
- Assisted customers needing help with company tools and order systems.
- Documented customer needs and concerns in ZOHO CRM system.
- Offered callers information in Spanish and English to answer questions and assist with service issues.
Returns Clerk
RESNICK
05.2018 - 04.2021
- Obtained vendor credit for items of poor quality by filing and tracking reimbursement requests.
- Preserved numerous sales by offering incentives and replacement merchandise.
- Maintained financial and administrative records with diligent tracking of return activities.
Shipping and Receiving Manager
LTL Express
08.2017 - 05.2018
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Warehouse Manager
GENERAL PLASTIC SUPPLY
07.2014 - 07.2017
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Integrated warehouse operations with existing and new business processes.
- Tracked production and quality control systems to proactively identify deficiencies.
- Organized records of vehicles, schedules and completed orders.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept corporate departments and customers updated on critical shipments.
Education
HIGH SCHOOL DIPLOMA -
New Brunswick Health Sciences Technology High School
New Brunswick, NJSkills
- Data Imports
- Financial Record keeping
- Friendly, Positive Attitude
- Entry Recording
- Customer Relationship Management (CRM) Software
- Team-Oriented and Cooperative
- Microsoft Excel
- Call Screening
- Application Assessment
- Telephone Etiquette
- Data Management
- Microsoft Office
- Customer Service
- Computer Skills
- Fluent in Spanish
- HIPAA Guidelines
- Program Understanding and Advisement
- Billing and Invoicing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Resource Advisor
Saint Peter's University Hospital
12.2022 - Current
Resource Advisor
PATIENT FINANCIAL CONCEPTS INC
06.2022 - 12.2022
Accounts Receivable And Payable Clerk/ Bilingual Customer Service
RKS PLASTICS
05.2021 - 06.2022
Returns Clerk
RESNICK
05.2018 - 04.2021
Shipping and Receiving Manager
LTL Express
08.2017 - 05.2018
Warehouse Manager
GENERAL PLASTIC SUPPLY
07.2014 - 07.2017
HIGH SCHOOL DIPLOMA -
New Brunswick Health Sciences Technology High School
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