Viviana Lugo
Roslindale,MA
Summary
Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.
Overview
11
11
years of professional experience
Work History
Personal Care Assistant
Senior Whole Health
Roslindale, MA
09.2020 - Current
- Assist clients with personal hygiene, including shower, tub or bed baths, oral care, hair and skin care
- Assist clients in the use of toilet facilities, including bed pans
- Assist clients in and out of bed, excluding the use of mechanical lifting equipment unless trained and documented as competent
- Assist clients with walking, including the use of walkers and wheelchairs, when applicable
- Assist clients with self-administration of medications
- Meal preparation and feeding, when required
- Assist with prescribed exercises when the client and the aide have been instructed by the appropriate health professional
Patient Care Coordinator
BJ's Optical
Dedham, MA
09.2019 - 09.2020
- Maintain patient confidentiality
- Gathers patients and insurance information
- Collecting and posting patient payments
- Schedules appointments
- Allocates balances to insurance as needed
- Strong communication skills
Member Services Desk
BJ's Wholesale Club
Dedham, MA
09.2018 - 09.2019
- Provide product information and product selection assistance
- Handled customer complains
- Selling memberships
- Assuming the position typically talking with customers one-on-one
- Helping customers with policies
- Provide product information and product selection assistance
- Helped customers with questions
- Provided a friendly environment for customers at all times
- Online order pickup
- Operating the cash register and returns
- Training new hires
Assistant Manager
Sally Beauty Supply
Norwood, MA
12.2013 - 09.2018
- Provide product information and product selection assistance
- Organize and stocked shelves when needed
- Process shipment
- Cash register support
- Bank deposit
- Responsible for opening and closing the store at times
- Assist with hiring and training new employees
- Assist in store security, safety and the management of store inventory
Education
HiSet -
04.2024
Skills
- Ability to handle multiple tasks
- Enjoy working with the public
- Hard working
- Determined
- Organized
- Respectful
- Courteous
- Able to adapt in various environments
Timeline
Personal Care Assistant
Senior Whole Health
09.2020 - Current
Patient Care Coordinator
BJ's Optical
09.2019 - 09.2020
Member Services Desk
BJ's Wholesale Club
09.2018 - 09.2019
Assistant Manager
Sally Beauty Supply
12.2013 - 09.2018
HiSet -
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