Viviana Maas
Scottsdale,AZ
Overview
7
7
years of professional experience
Work History
Director of Advisor Relations
The Quantum Group
04.2022 - 10.2023
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Created financial dashboards to provide insights into key performance indicators.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
- Educated clients on proper use of systems.
- Coordinated schedules and timelines for meetings.
- Created and maintained event expenditures, budgets and timelines in job-related software.
Front Desk Receptionist
The Quantum Group
11.2021 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Front Desk Associate
Navy Gateway Inns & Suites
10.2020 - 09.2021
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Intern
Bahia Resort Hotel
01.2020 - 03.2020
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Brand Ambassador
Blue Buffalo Co
08.2016 - 01.2020
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
Education
Bachelor of Science - Meeting And Event Planning
San Diego State University
San Diego, CA12.2020
Skills
- Verbal and Written Communication
- Strategic Planning
- Travel Arrangements
- Itineraries
- Administrative Tasks
- Relationship Management
- Time Management
- Customer Service
Timeline
Director of Advisor Relations
The Quantum Group
04.2022 - 10.2023
Front Desk Receptionist
The Quantum Group
11.2021 - 06.2022
Front Desk Associate
Navy Gateway Inns & Suites
10.2020 - 09.2021
Front Desk Intern
Bahia Resort Hotel
01.2020 - 03.2020
Brand Ambassador
Blue Buffalo Co
08.2016 - 01.2020
Bachelor of Science - Meeting And Event Planning
San Diego State University
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