Viviana Maldonado
Winter Park,FL
Summary
Dedicated Patient Care Coordinator successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with [Number] years in [Type] healthcare environments. Excellent knowledge of care options, financial impacts and insurance.
Overview
24
24
years of professional experience
Work History
Patient Care Coordinator
Central Florida Pain And Rehab Clinic
Winter Park, FL
05.2016 - Current
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Schedule New patient appointment, obtained records diagnostics studies reports for the Dr to review.
- Request referral from primary care doctor if patient \s insurance required it.
- Assist with answering high volume of phone calls.
- Virtual scan patient records in charts.
- Electronically faxed signed progress notes signed by the Dr to correct facility.
- Obtained authorization for procedures done in outpatient facilities.
- Enter demos in system.
- Stuff, sealed, stamped and mailed out patient billing statements.
- Entered daily charges in system for billing purposes.
- Assist with front desk, and medical assistant duties when needed.
- Clean exam rooms in between patients.
Receptionist
Neurosurgeons Of Central CT, PC
Hartford, CT
07.2000 - 11.2015
- Maintained accurate records of patient care, condition, progress and concerns.
- Scheduled and rearranged patients medical appointments on stat surgery add-on cases.
- Broad knowledge of the medical terminology to answer all incoming and outgoing calls from hospitals, families, patients or private sectors while recording accurate messages.
- Scanned patient records into computer using Allscripts.
- General filing in alphabetical order.
- Prepared all working materials for the doctors day (loading MRI or CT scans and reports and or signing in on HH or JXR website); collect co-pays.
- Helped with coverage when needed; greeting visitors; answering high volume of phone calls; preparing patients files; update any information in files and computer system.
- Greeted, check in, and check out patients; clean exam rooms in between visits.
- Assisted with translation and writing information for patients when in need of Spanish.
- Established a high standard of confidentiality with patients information and files.
- Maintained a high level professionalism; extended knowledge of interpersonal skills; customer service; and good writing skills.
Cashier
T.J.Maxx
Hartford, CT
06.1998 - 07.2000
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Organized racks and shelves to maintain the visual appeal of the store.
- Answered questions regarding the store and it;s merchandise.
- Greeted customers ascertained customers' needs.
- Helped customers with questions, problems and complaints in person and via telephone.
- Stocked shelves and supplies, organized displays.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
- Operated a cash register for cash, check and credit card transactions with 100% accurancy.
Education
High School Diploma -
Bulkeley High School
Hartford, CT06.1992
Skills
- Bilingual (Spanish)
- Adept at prioritizing/managing deadlines
- 60 WPM typing speed
- Professional phone etiquette
- Excellent communication skills
- Articulate and well-spoken
- Customer service-oriented
- HIPAA compliance
- Accurate and detailed
- Works well under pressure
- Pleasant demeanor
- Team building
- Advanced clerical knowledge
- Multi-line phone proficiency
- Filing and data archiving
- Team player
Timeline
Patient Care Coordinator
Central Florida Pain And Rehab Clinic
05.2016 - Current
Receptionist
Neurosurgeons Of Central CT, PC
07.2000 - 11.2015
Cashier
T.J.Maxx
06.1998 - 07.2000
High School Diploma -
Bulkeley High School
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