VIVIANA MALDONADO
Fort Smith,AR
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels.
Overview
9
9
years of professional experience
Work History
Relationship Banker 1
Arvest
Fort Smith, AR
05.2023 - Current
- Identify customer needs through conversations and offerer appropriate banking products to meet their needs.
- Assist customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Maintains in-depth knowledge of products and services, including digital services and delivery options. Supports customer usage of products and services that will provide the services they need.
- Provides ongoing support throughout the loan application process including answering questions about loan terms and conditions.
- Adhere to bank and legal guidelines for reporting, loan approvals and money handling.
- Receives and processes customer transactions, including deposits, withdrawals, loan payments and other banking services.
Relationship Banker II
Regions Bank
01.2017 - 04.2023
- Prepared loan documents for review and approval by bank management.
- Educated customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier
- Ensured safe and sound banking practices including adherence to all applicable laws and regulations
- Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Sykes Enterprises
01.2015 - 07.2017
- Documented conversations with customers to track request, problems and solutions
- Reviewed customer account information
- Completed special forms and required documentation to help callers obtain needed service and resolve issues.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School Diploma -
North Side High School
01.2015
Skills
- NMLS: 2277321
- ANALYTICAL
- INDIVIDUALIZATION
- AR PUBLIC NOTARY
Languages
Spanish
Professional
Timeline
Relationship Banker 1
Arvest
05.2023 - Current
Relationship Banker II
Regions Bank
01.2017 - 04.2023
Customer Service Representative
Sykes Enterprises
01.2015 - 07.2017
High School Diploma -
North Side High School
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