Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Viviana Martinez-Tellez

Corpus Christi,TX

Summary

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Hardworking Cashier Assistant focused on helping team deliver best-in-class customer experiences. Adept at quickly bagging items based on weight and size. Hands-on experience using cash register to check out customers. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Trainer

Whatabuger
Corpus Christi, TX
06.2023 - 03.2024
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Assisted management in developing strategies to improve customer service standards.
  • Identified areas of improvement within the team by implementing regular assessments and evaluations.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Organized team building activities to foster a positive work environment among crew members.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Delivered group and individual needs-based training to personnel.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Instructed new team members on correct procedures for operations.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
  • Provided guidance and assistance to new hires during the onboarding process.
  • Analyzed sales data to identify opportunities for improvement in store performance.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Cashier Team Lead

Jumping World
Corpus Christi, TX
02.2021 - 03.2022
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Monitored cashier performance, providing feedback as needed.
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Identified discrepancies between actual sales figures and expected totals.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Ensured compliance with all safety regulations while performing tasks.
  • Assisted customers with locating items within the store when requested.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Developed strong working relationships with team members to foster collaboration.
  • Continually evaluated processes for improvement opportunities and implemented changes accordingly.
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Processed refunds for worn, damaged and broken merchandise.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained work area and kept cash drawer organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Assisted customers by providing information and resolving complaints.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Processed returned merchandise by strictly following store return and exchange procedures.

Education

High School Diploma -

Flour Bluff High School
Corpus Christi, TX

Skills

  • Crew Supervision
  • Customer Assistance
  • Customer Engagement
  • Process Improvement
  • Training And Coaching
  • Team Leadership
  • Restaurant Standards
  • Pos Systems
  • Point-Of-Sale Transactions
  • Cash Handling
  • Drive-Thru Operations
  • Company Standards
  • Food Handling Safety
  • Safety Practices
  • Accurate Money Handling
  • Inventory Counts

Certification

  • Food handlers certificate

Languages

English
Full Professional
Spanish
Limited

Accomplishments

  • Honors Attendances
  • Excelled Algebra 1
  • Excelled Art 2

Timeline

Crew Trainer

Whatabuger
06.2023 - 03.2024

Cashier Team Lead

Jumping World
02.2021 - 03.2022

High School Diploma -

Flour Bluff High School

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Viviana Martinez-Tellez