Viviana Mena
San Antonio,TX
Summary
Dedicated Hard working professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Transfer Operator
Stuart Terry Oei Eye Associates
San Antonio, TX
09.2021 - 05.2022
- Installed, modified and repaired software and hardware to resolve technical issues.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Documented and detailed calls and complaints
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, and clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Line Production Worker
Steves And Sons
San Antonio, TX
04.2021 - 08.2021
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors. (Assembly team must assemble 60 doors in 15 minutes)
- Assisted quality assurance by inspecting items and removing defective parts.
- Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Assembled Door products according to changing daily work orders and specific customer needs.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Monitored employee actions for adherence to safety procedures.
Quality Control Specialist LAB
Maruchan Inc.
San Antonio , TX
01.2020 - 05.2020
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Created and maintained several databases to track statistical data.
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
- Kept inspection journals and daily summary logs as required.
- Routinely tested products to align specifications and ingredient levels with best practices and quality standards.
- Used tools to measure the ph level in products , moisture and weight.
Captioning Agent
Captioncall
San Antonio, TX
01.2019 - 10.2019
- Reviewed transcriptions for accuracy in grammar, punctuation and spelling.
- Conducted transcription for public service events and corporate meetings.
- Generated error-free transcripts with skilled capturing and proofreading.
- Utilized stenography machinery, audio and visual devices and specialty equipment to record transcripts.
- Took verbatim notes
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Associate of Arts - Forensic & Investigative Sciences - Entomology
San Antonio College
San Antonio, TX11.2022
Skills
- Critical Thinking
- Load Inspection
- Scale Operation
- Delivery Information Verification
- Accurate Documentation
- Active Listening
- Good Depth Perception
- Problem Anticipation and Resolution
- Fast Reaction Time
- Complex Problem-Solving
- Physical Strength and Stamina
- Reading Comprehension
- Pallet Disassembly and Assembly
- Time Management
- Quality Processes
- Records Management
- Inspection Processes
- Work Orders
- Shipping Procedures
- Quality Control Analysis
Hobbies
- Video Games
- Skate boarding
- Fishing
- Drawing
- Painting
- Singing
- Music production on PC software
- IT troubleshooting
- Playing Musical intruments : Guitar , piano , clarinet , bass clarinet , trumpet , harp.
- Modding & Adding additions to Video games
- Dog walking / Training .
- Professional photography - Cannon .
- Stand up comedy . - ability to make people laugh . : to remain sound and intact under stress, attack, or close scrutiny.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Transfer Operator
Stuart Terry Oei Eye Associates
09.2021 - 05.2022
Line Production Worker
Steves And Sons
04.2021 - 08.2021
Quality Control Specialist LAB
Maruchan Inc.
01.2020 - 05.2020
Captioning Agent
Captioncall
01.2019 - 10.2019
Associate of Arts - Forensic & Investigative Sciences - Entomology
San Antonio College
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