Viviana Miranda-Tovar

Coordinated delivery confirmations.

Monitored delivery activities in real-time.

Processed large volumes of information with precision and efficiency.

Maintained accurate end-of-day reporting.

Verified order details directly with clients.

Consistently completed more than 80 outbound calls each day.

Delivered daily updates via email to management.

Coordinated with resolution team to address customer issues.

• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
• Delivered prompt service to prioritize customer needs.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Managed multiple concurrent projects while maintaining a strong focus on delivering high-quality results within established deadlines.
• Improved data accuracy by meticulously verifying and correcting information during entry.

• Handled customer service, outbound, and inbound calls proficiently.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
• Handled complaints and questions, and re-directed calls to other team members.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Reviewed and updated customer information in database for accuracy.
• Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
• Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Led staff in maintaining high cleanliness standards.
• Conducted inspections to ensure compliance.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
• Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
• Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
• Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
• Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
• Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.

• Inspector
• Improved linen cleanliness by implementing thorough inspection and sorting processes.
• Maintained accurate inspection records, enabling effective communication among team members and stakeholders.
• Enhanced inspection accuracy by implementing standardized procedures and guidelines.
• Enhanced environmental health standards by implementing effective inspection procedures and monitoring activities.

• Provided technical support.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Developed strong product knowledge to provide informed recommendations to customers seeking guidance on their selections.
• Actively listened to customers'' needs, providing tailored solutions that exceeded expectations.
• Coordinated with other departments as needed, ensuring seamless handoff between teams for complex issues requiring further assistance.
• Streamlined communication processes for improved efficiency in handling customer requests.
• Provided reliable backup support for colleagues during peak periods or absences, maintaining service levels.
• Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
• Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.

• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
• Communicated with management when customer issues escalated and worked to find resolutions.
• Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
• Met all call quality standards and daily quotas for first-call resolution.
• Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
• Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
• Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.

• Coordinated dispatch and scheduling processes efficiently.
• Streamlined process for scheduling healthcare visits.
• Coordinated updates and maintenance of insurance records.
• Organize patient information systematically.
• Verified scheduled appointments through outbound calls.
• Actively participated in quality assurance initiatives by reviewing and analyzing call recordings to identify areas for improvement.
• Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
• Assisted in reducing patient transport time with effective route planning for ambulances.

Performed detailed inspections to verify item compliance.

• Rejected unacceptable items and recommended corrective actions.
• Completed receiving, in-process and final inspections on different manufactured components.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.