Viviana Mix
Soddy Daisy,TN
Summary
A highly motivated and ambitious person with more than 10 years of experience in the call center industry. Possessing excellent people skills. Showing the ability not only to hit targets but to exceed metrics expectations. Looking forward to contribute enriching the company's goals by applying my experience.
Overview
18
18
years of professional experience
Work History
Amazon Fraud Analyst
Amazon
San Jose
05.2014 - 09.2018
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Provided training and guidance on best practices in fraud detection and prevention.
Apple Customer Service Agent
Concentrix
San Jose
11.2011 - 08.2013
- Provided product information to customers in a timely manner.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Attended training sessions regularly to stay current on new products or services.
- Answered incoming calls promptly and professionally within company standards.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Fraud Analyst
Bank of America
Calle Blancos
09.2008 - 07.2011
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Conducted interviews with customers to verify their identity and validate information.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
Amazon Customer Service Representative
Amazon
Calle Blancos
02.2005 - 06.2008
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Fraud Analyst
Western Union
San Jose
05.2003 - 12.2004
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
MetLife Dental Insurance Benefit Representative
SYKES
Heredia
01.2001 - 03.2003
- Assisted customers with enrollment forms, claims processing, and other related tasks.
- Monitored eligibility status for employees within the organization's database systems.
- Responded to customer inquiries concerning benefits information via telephone or email.
Education
Associate of Arts - English Major
Universidad De Costa Rica
San Jose, CA03-2006
High School Diploma -
Colegio Calasanz
San Jose02-2005
Skills
- Fraud Detection
- Account information review
- Telephone and email etiquette
- Fraud and anomaly analysis
- Effective Communication
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Amazon Fraud Analyst
Amazon
05.2014 - 09.2018
Apple Customer Service Agent
Concentrix
11.2011 - 08.2013
Fraud Analyst
Bank of America
09.2008 - 07.2011
Amazon Customer Service Representative
Amazon
02.2005 - 06.2008
Fraud Analyst
Western Union
05.2003 - 12.2004
MetLife Dental Insurance Benefit Representative
SYKES
01.2001 - 03.2003
Associate of Arts - English Major
Universidad De Costa Rica
High School Diploma -
Colegio Calasanz
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