Viviana Nance

• Invested in alternatives to youth incarceration;

• Diversion from harmful system intervention to community-based solutions that center young people’s self-determined goals and safety;

• Preventing separation and supporting the reunification of families;

• Reducing the presence of probation and other law enforcement agencies in the lives of young people and their families;

• Replacing existing systems, policies, and legislation with those that uphold and are accountable to our communities, and people most impacted.

• Providing the space, support, and resources for young people to find safety and stability in their lives

• Raising up movement and community leaders, changing the narrative about system-impacted young people, and transforming programs, laws, legislation, public systems, and institutions to do less harm and be more responsive to our people's needs

• Engaged with larger campaigns to build deeply collaborative partnerships.

•Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.

•Recruited and managed volunteer teams.

•Coordinated and implemented numerous meetings, forums and community events.

• Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
• Helped customers take merchandise out of store and loaded items into vehicles.
• Assisted customers with large purchases by carrying items to vehicles.
• Returned unwanted items to correct store locations and restocked shelves.
• Maintained clean and tidy checkout area to optimize service delivery.
• Assisted customers with checkout process to foster prompt and smooth transactions.
• Collected all shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
• Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
• Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
• Managed timely and effective replacement of damaged or missing products.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Delivered prompt service to prioritize customer needs.